Monthly Archives: 
August 2020

Our Customers Don’t Want to Rekey Their Orders

The Question of Rekeying Orders “Our customers are already entering their orders into their own purchasing or ERP systems; they don’t want to come to our website and do it again.” I heard it again today. For over 20 years, … Continued
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QUIZ: How Mature Is Your Customer Experience?

How mature is your #CX? Dealers & distributors want a seamless experience in buying from manufacturers. So how do you stack up? Take our short quiz below to find out. We’ll ask you 4 questions covering the 4 key areas … Continued
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Removing COVID Friction In B2B Payments

B2B Payments Post-COVID For many manufacturers, the COVID-19 pandemic has rewritten every facet of the business—including payments. As reports, once the pandemic hit, “corporate buyers needed clearer understandings of their payment obligations and greater control over their payment timelines … Continued
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Turning Constraints Into Strengths In Covid Digital Transformation

Smart Covid Digital Transformation A recent Forbes article discussed the need to recognize constraints in your business as you map out post-COVID digital transformation. The authors say that “every business or entity will have its own constraints and limitations, and … Continued
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