SAP Order Tracking Solution

Need A Post-Order Tracking Portal?

Empower your dealers and distributors to view invoices and track orders from all channels, no phone calls needed. Get 100% accurate data, straight from SAP. Launch in 30 days.

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SAP Integrated Order Tracking Portal | Corevist Order Tracking

73% of buyers want online order tracking.

Yet manufacturers still force dealers and distributors to call customer service to get routine order status and tracking numbers.

This costs manufacturers millions of dollars per year in post-order care. It also frustrates customers, who want to track orders and perform routine post-order tasks through self-service.

What if you could solve this problem in under 30 days?

What if your buyers could track any order, from any channel, through an SAP-integrated portal?

Imagine giving your customers a self-service portal, integrated to SAP, that covers all their order management needs:

  • Order status for all orders, from all channels
  • Major carrier integration for shipment tracking
  • View open items and invoices
  • View account credit status
  • Pay off invoices online (optional add-on)

SAP Order Management System | Self Service Portal | Corevist, Inc.

Welcome to Corevist Order Tracking for SAP.

Customer order tracking with SAP data. GoLive in 30 days.

Whether they’ve placed orders by phone, fax, email, EDI, eCommerce, or all of the above, your customers get their entire account history in Corevist Order Tracking—with data straight from SAP.

  • Order status for all orders in SAP
  • Shipment notifications, status, and tracking numbers
  • View and print order confirmation PDFs from SAP
  • View open items, invoices, and order documents from SAP
  • Download order history in CSV format
  • View credit status and month-end statement
  • Pay off invoices online thru ACH, credit/debit, and more (optional)

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Track orders & invoices from all channels:

eCommerce

If your web orders are posted to SAP, Corevist Order Tracking will display them automatically.

Give your customers seamless, self-serve order tracking for all order types.

Phone/fax/email

Do you depend on manual order entry? Corevist Order Tracking displays all phone/fax/email orders.

Empower your buyers to track their own orders, regardless of placement channel.

EDI

If your EDI orders are posted to SAP, Corevist Order Tracking will display them.

Unify your customers’ order history in one easy-to-use web portal.

Corevist modules included:

SAP Order Management Software | Corevist Order Tracking

Your journey. Your roadmap.

Customer Order Tracking Portal with SAP Data | Corevist, Inc.

Order Tracking:

Display the documents your customers need.

Every business is different. That’s why Corevist Track and Pay is fully configurable—so you can display the exact information your customers need.

  • Manage tracking numbers at the header, item, delivery, shipment, or handling unit level.
  • Email advanced shipment notifications to let customers know their delivery is on its way.
  • Allow your customers to see attachments (i.e. XLS, PDF, Word and XML) that are associated with the order, invoice, or delivery in SAP Global Object Services (GOS).

 

SAP-integrated order tracking portal | Corevist, Inc.

Pay Invoices:

Your customers can manage credit through self-service

Corevist Track and Pay lets you abolish paper-based payments. Now your customers can log in, see outstanding balances in real time, and select invoices to pay through self-service.

Need more information?

Read the solution brief.

All major carriers supported:


 

 

 

“Our user adoption rates for our B2B customer self-service site have soared from less than 1% to greater than 80%. That’s phenomenal.”

–Kirk Jones, CIO

 

Corevist Order Tracking works for real manufacturers.

 

3A Composites needed to convince customers to move from phone, fax and email to a new self-service portal for routine tasks.

 

Learn how Corevist Order Tracking delivered
with real-time SAP integration.

DOWNLOAD THE CASE STUDY

Need commerce capabilities, too?


 

Corevist Commerce catalog | Corevist, Inc.

Check out Corevist Commerce.

All the features and options of Order Tracking, PLUS:

  • B2B eCommerce with full SAP integration built in
  • Catalog browsing (including customer-specific catalogs)
  • Personalized pricing, inventory, and more for each customer
  • 100% error-free order placement to SAP, hands-free

→ Explore Corevist Commerce

Want more details?

There’s a Corevist solution for every B2B use case.

 

Check out our full solution comparison chart to find one that’s right for you.

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Customer Order Tracking
Solutions with SAP Data

Best practices for manufacturers


 
There are many paths to a great digital customer experience. Some manufacturers choose to transition directly from phone, fax and email ordering to eCommerce, while others choose to start with a portal system with SAP data for customer order management.

This second option allows manufacturers to prepare their customers for the digital future by introducing digital interaction for routine SAP order tracking and management. It’s a great first step in digital transformation, and the barrier to entry (and customer adoption) is low. 

Here’s how one manufacturer used Corevist Order Tracking to transition SAP order management to a self-service system.

Goal: Empower customers to do routine post-order tasks through self-service

3A Composites manufacturers lightweight composite materials for many applications. The company’s customers are used to ordering through phone, fax, email, and EDI. Due to customer preferences and the nature of 3A’s ordering process, the company didn’t feel that eCommerce was a fit.

However, 3A did want to simplify the SAP post-order management process—both for customers, and for their Customer Service department.

Solution: Corevist Online Order Tracking

Corevist Online Order Tracking is built for this exact scenario. It’s a post-order customer service portal which empowers your dealers and distributors to track orders and invoices without picking up the phone. Your customers can do everything they need within the order tracking solution:

  • See and manage order status for all orders in SAP
  • Get SAP shipment notifications, status, and tracking numbers
  • Reprint order confirmation from SAP in PDF format
  • View open items, invoices, and order documents from SAP
  • Download order history in CSV format
  • Review payment terms
  • See month-end statement and real-time credit status

Challenge: Reaching 80% adoption for the order tracking solution

3A Composites faced a challenge in driving adoption of the SAP-integrated Order Tracking solution. Because customers had never interacted with the company online before, there was concern that customers wouldn’t adopt the new order tracking portal, but would continue calling customer service for routine post-order status checks on orders, shipments, and invoice status.

This challenge isn’t unique. Whether you’re rolling out Order Tracking or the full Corevist Commerce suite, it’s essential to craft a customer care package for your rollout. At a high level, there are three areas you need to cover:

  • Your customer communications plan for the rollout. How will customers hear about the new B2B order management solution? How often will they hear about it, and from whom? What incentive will you offer the customer to help them transition from old processes to digital processes?
  • Customer training for those who need it. You shouldn’t assume that all your customers are highly computer-literate. In fact, your customers may need some hand-holding to successfully update their browser, log in and change their password, and get the most out of your B2B order tracking software. 
  • Transition plan for internal users. In the case of Corevist Order Tracking, your customer service processes are going to change. What high-value tasks are you going to give your customer service team once you’ve taken routine status checks off their plate?

Solution: Automated order confirmation via email linking to the portal

3A Composites knew they needed to communicate the value of the new order tracking portal to customers. Working with the Corevist team, 3A developed a smart approach that demonstrated the portal’s value and ease of use.

When a customer faxes in an order, Corevist Order Tracking sends them an automated email with a link to the status of that order in the Corevist Order Tracking portal. Without disrupting the customer’s preferred ordering method, this process introduces the Corevist Order Tracking portal as a helpful addition to processes the customer already uses. It’s a great way to put the customer first and guide them into greater value than they were receiving before.

Results: User adoption soars to 80%

With the email notification (and portal link) going out for each order, customer adoption of the portal soared to 80%.

It turned out that customers actually weren’t opposed to digital—the solution just had to create real value for them. As the numbers show, 3A’s customers find great value in Corevist Order Tracking.

This has led to greater efficiency in 3A’s customer service department, as customers can now self-serve for routine order status checks.  

But that’s not the only benefit which 3A Composites is seeing from Corevist Order Tracking. 3A has also introduced customers to a digital experience in a non-disruptive way.

There’s a great lesson here for manufacturers. When you start with a digital customer experience like Order Tracking, you introduce digital interaction for part of the customer journey, while leaving the ordering process untouched (for now). As customers have great experiences with easy online order tracking, they learn that digital isn’t so bad after all, which prepares them for further expansion of digital touch points, such as invoice payments in the short term (and full eCommerce in the long term).

Extending self-service interaction to include invoice payments

Once you’ve shown customers the value Corevist Order Tracking offers, you can expand your digital interaction with them. Corevist’s modular design makes it easy to expand your Order Tracking portal to Corevist Track & Pay. With invoice payments enabled, your customers can not only track orders, but manage the financial side of their accounts through self-service:

  • View open invoices, straight from SAP
  • Pay open invoices through credit/debit cards, ACH, eCheck, Paypal, and more
  • Full invoice and payment history, straight from SAP
  • Role-based account privileges
  • View month-end statement
  • View real-time credit status

The Takeaway

If you can get customers to use a portal to get order updates through self-service, and if you can get them to check invoices online, then you can get them on to pay those invoices online. At that point, you’re only one step away from making the full transition to eCommerce.

The Corevist Commerce suite is designed to facilitate a progression like this. You can launch the solution you need today, then grow your customer experience functionality, one stage at a time. This allows you to do digital transformation through an iterative process, minimizing risk and maximizing value at every stage.

Ready to learn more?

 

Schedule a demo.