How Barry B. Abolished Phone, Fax, And Email Orders On A Global Scale
Oregon Tool, a manufacturer of forestry and agricultural equipment, needed to transform their customer experience. Their competitors already offered B2B customer portals, and Oregon Tool was lagging behind. For both order placement and post-order care, inefficient channels like phone, fax, and email were driving up the cost of doing business with dealers and distributors.
Oregon Tool’s executives knew they had an issue. They declared it a strategic priority to launch a series of B2B portals for dealers and distributors around the globe.
Barry Brunetto, VP IT, had all the data and logic he needed in SAP ERP to govern customer interaction in a portal. The challenge was to find a solution that would integrate seamlessly with SAP for true self-service and no additional IT burden.
Barry chose Corevist Launch to bring self-service to his US dealers and distributors. In his first rollout on the Corevist Platform, Barry empowered customers to track orders and invoices online through our real-time SAP integration and fast-loading interface.
The Corevist Platform empowered Barry to expand his functionality by upgrading to Corevist Grow. In the next rollout, in the EU, Barry brought order placement capabilities to his customer portal with Corevist Grow. Then he upgraded his US portal to Corevist Grow, ending Oregon Tool’s dependence on phone, fax, and email orders.
But Oregon Tool still wasn’t finished. With full-service B2B portals in place for US and EU distributors, the company expanded their global footprint by launching Corevist Grow in Brazil, Russia, and many other business areas. With many wins under their belt, they upgraded to Corevist Scale for robust, global B2B eCommerce.
The key? Barry did it all on the Corevist Platform. He found the entry point he needed and defined his path forward.
“Our feedback has been extremely positive. Our CSRs are finding that many of the phone and email inquiries that they would have dealt with in the past are now happily being handled by our customers themselves.”
—Barry Brunetto, VP IT
The self-service customer portal you need.
Give your customers a B2B portal that answers every question.
Where’s my order?
Did my quote get approved?
Where’s that shipment?
Did we pay our last invoice?
Self-service will transform your operations. Customers will love doing business with you, and you’ll give your reps more bandwidth. You can get Corevist Launch in 30 days. Sincethe Corevist Platform is a managed solution with prebuilt SAP integration, your IT team can rest easy—both during the project, and after GoLive.