Yet the market doesn’t offer many e-commerce solutions for S/4HANA that meet the needs of manufacturers. Most e-commerce platforms cause problems in an S/4HANA scenario:
Lack of S/4HANA integration leaves e-commerce disconnected from crucial data.
Troublesome 3rd party integration solutions undermine business growth.
S/4HANA support staff can’t take on ecommerce projects.
What if you could launch e-commerce for S/4HANA that solved all these problems?
Welcome to Corevist Commerce for S/4HANA.
E-commerce, built on top of S/4HANA.
At Corevist, we take a different approach to S/4HANA ecommerce. Where other vendors offer standalone solutions which require 3rd party integrations, Corevist Commerce is a cloud-based solution built on a direct, real-time integration with your S/4HANA system.
100% accurate data + real-time order posting & interaction with S/4HANA.
Built-in integration + scalable cloud model empower your growth.
Here are the drawbacks and benefits of each model:
1. Standalone e-commerce platform, no integration to S/4HANA
A disconnected e-commerce platform does make sense in some scenarios. For organizations with no ecommerce experience, a standalone solution allows you to demonstrate the viability of e-commerce to internal stakeholders and executives. Sometimes, people need to see a live e-commerce solution with the company’s products to visualize what a web channel could do for the organization.
However, it’s important to realize that the disconnected proof-of-concept is just that–a proof of the concept of e-commerce. Without S/4HANA integration, your standalone store will become too difficult to maintain from an IT cost perspective. For many organizations, the integration to S/4HANA is prohibitively complex (which is why Corevist offers pre-built S/4HANA e-commerce integration, including 53 integration points and 426 ABAP objects, as part of Corevist Commerce).
While the standalone e-commerce solution may demonstrate the viability of digital commerce, it doesn’t serve well as a permanent solution. For that, you’ll need some kind of integration between S/4HANA and your e-commerce platform.
Which leads us to…
2. E-commerce platform synced to S/4HANA via middleware
Many organizations choose this architecture as a permanent solution for e-commerce in an S/4HANA scenario. Because leading e-commerce platforms weren’t built with S/4HANA integration in mind, this architecture requires a middleware solution–a system that syncs S/4HANA and ecommerce via timed batch updates.
For datasets with a low refresh rate, like product descriptions, images, and SKU substitutions, batch sync works just fine. You’ll rarely encounter a situation in which non-synced product information causes a problem with user experience (or creates an order error).
However, certain data points should never be served via batch sync. In particular, any S/4HANA interaction governing the transaction itself should be integrated with S/4HANA in real time–things like:
Real-time inventory availability, including any personalized ATP (available to promise) rules
Dynamic contract pricing, including any quantity scaling or bundled pricing
Real-time credit status
Real-time order status and tracking
And much more
This S/4HANA data is crucial to the e-commerce experience. If the architecture depends on batch synchronization, this data will almost always be out of date. What’s more, keeping all 3 systems playing nicely together is an expensive proposition. Whether you outsource your architecture or manage it in-house, you’ll need a team running each system—which will necessitate constant communication to keep duplicate business rules aligned in all 3 systems.
The cost of maintaining 3 systems—e-commerce, middleware, and S/4HANA—adds up quickly.
This is why we don’t recommend middleware/batch sync to integrate S/4HANA and e-commerce. It’s too cumbersome, expensive, and risky for organizations which want to leverage the power of S/4HANA for true digital transformation.
Luckily, there is an alternative to the middleware model.
3. E-commerce platform built on direct, real-time S/4HANA integration
If you’re a manufacturer selling to dealers and/or distributors, then your business rules are essential to your transactions. Each channel partner has their own personalized business logic governing every purchase they make from you.
If your business rules in S/4HANA are essential to e-commerce transactions, then it stands to reason that you should look for an e-commerce solution with real-time integration. That way, your channel partners get all the same personalized, 100% accurate information in e-commerce which they would get if they called Customer Service.
This is the Corevist model. Our solution, Corevist Commerce for S/4HANA, is built on a real-time integration to S/4HANA. There’s no need to invest in custom integration (or carry the heavy cost of maintaining that integration yourself). Our solution ensures that every e-commerce transaction conforms to your S/4HANA business rules, and it allows your customers to manage their accounts with real-time electronic payments and order tracking, all interacting directly with S/4HANA.
No middleware required, no extra work for IT. Just e-commerce integrated to S/4HANA in real time.