LORD Corporation, a leading technology and manufacturing company, needed to replace an on-premises B2B portal. The old solution ran on SAP ISA, which had become end-of-life, and LORD needed to move fast. The company’s distributors enjoyed a great customer experience through SAP integration, so at a minimum, LORD needed to replicate all the functionality they already had. If they could find a cloud-based solution, they would have a real win.
Jane Mascia, Senior Staff Business Process Analyst, had all the data that LORD’s distributors needed in SAP ERP. She wanted to keep everything in the ERP as much as possible to avoid technical debt. The challenge was to find a B2B portal solution that integrated with SAP for a great customer experience and a harmonious data landscape.