As a HAHT Commerce client, Nordson was faced with a dilemma when it learned that its HAHT eCommerce platform would become obsolete as a result of the impending upgrading and consolidation of its SAP software.
After exploring a number of options, including purchasing an eCommerce solution from SAP, building its own system from the ground up, or purchasing and customizing software from a third-party, Nordson elected to implement Corevist’s hosted solution. Corevist phased in its agile eCommerce solution incrementally, beginning with global partners and distributors for Nordson’s EFD division.
In the second implementation phase, Corevist rolled out eCommerce to Nordson’s entire global industrial customer segment and introduced a digital product catalog.
Within the first 90 days of launching its eCommerce website Nordson was able to reduce order processing time equivalent to the typical output of more than two full-time order entry employees. The low upfront investment and monthly service fees associated with Corevist’s SaaS model resulted in an immediate return on investment. In addition, Nordson has also realized process improvements thanks to non-value-added functions being handled via eCommerce instead of by customer service or distribution personnel.
The successful implementation of Corevist’s integrated eCommerce solution earned Nordson recognition as a Managing Automation Progressive Manufacturer 100 (PM100) award winner in 2009.