Archive for category: 
Digital Transformation

Coronavirus B2B eCommerce Game Plan: 6 Keys To Weather The Storm

Coronavirus B2B eCommerce Impact As the coronavirus pandemic unfolds, B2B manufacturers are grappling with new challenges. Supply chains and market demand have been disrupted. Legacy processes, such as in-person selling and call-center customer service, are no longer viable as employees … Continued
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Responding To Customer Inquiries During Supply Chain Disruption

How do you handle disruption in your supply chain? With COVID-19 driving financial markets into high volatility, manufacturers are experiencing significant supply chain disruption. As Harvard Business Review reports, US manufacturers who depend on Chinese suppliers likely won’t experience the … Continued
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Are You Wasting Resources On Routine Post-Order Care?

Benchmark your cost of post-order care How much waste is baked into your Customer Service process? Simply put, if you’re depending on phone calls and emails to Customer Service reps for routine post-order care, you may be paying too much. … Continued
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Smart Digital Transformation Through Online Order Tracking

A flexible path to digital CX There are many paths to digital transformation of customer experience. Some manufacturers choose to transition directly from phone/fax/email ordering to eCommerce, while others opt to start with a portal for post-order customer service.   This … Continued
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