Archive for category: 
Digital Transformation

IT Exec Reflects On Homebrew Customer Portals

Here at Corevist, we frequently hear from manufacturers who need to replace a DIY customer portal. One IT executive recently described the journey this way: “We developed an in-house customer care portal that allowed customers to check orders and invoices … Continued
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3 Keys To A Thriving Digital Channel After COVID

No doubt about it, COVID-19 has changed manufacturers’ sales models forever. Phone, fax, and email are out. Digital self-service is the way forward. But does the shift work? Are customers rewarding organizations that adopt digital self-service? Absolutely. As Digitalcommerce360 reports, … Continued
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Custom Distributor Portal: 3 Things To Weigh Carefully

Manufacturers desperately need distributor portals. Supply chain disruption and rising digital expectations have made self-service portals essential. This is especially true as manufacturers push to retire phone, fax, and email interaction with distributors. Yet when manufacturers look at digital solutions, … Continued
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What If You Don’t Need B2B eCommerce—Just A Customer Portal?

Manufacturers are rushing to transform their customer experience with B2B eCommerce. But for some organizations, online ordering and product content (especially images) create too much heavy lifting.  It may feel impossible to reach that state of digital maturity. For other … Continued
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