Archive for category: 
COVID-19 Strategy

Removing COVID Friction In B2B Payments

B2B Payments Post-COVID For many manufacturers, the COVID-19 pandemic has rewritten every facet of the business—including payments. As Pymnts.com reports, once the pandemic hit, “corporate buyers needed clearer understandings of their payment obligations and greater control over their payment timelines … Continued
Read More

COVID Drives B2B Buyers To Self-Service Ordering

COVID Self-Service Ordering In a recent article, McKinsey & Company reported on the impact which the COVID-19 pandemic has had on B2B buyer preferences. McKinsey noted that 66% of B2B decision-makers now believe self-service is more important to customers than … Continued
Read More

What Chinatown Restaurants Can Teach Us About COVID-19 Agility

COVID-19 Agility The COVID-19 pandemic is forcing innovation in all kinds of markets—and these stories have powerful takeaways for manufacturers. For example, NBC News has reported on a nonprofit which is empowering cash-only restaurants in Manhattan’s Chinatown to take electronic … Continued
Read More

3 Keys To Forging A New Customer Experience After COVID-19

Post-COVID-19 customer experience In their latest B2B Buyer Report, Avionos examines new trends in B2B buyer preferences and the role which B2B eCommerce and Sales reps play in meeting customer needs. The report centers on a survey of 150 B2B … Continued
Read More