It’s a smart move. Historically, manufacturers have relied on phone, fax, and email for all customer interaction. Yet this method is cumbersome and expensive—and customers would prefer an online B2B portal anyway.
Conventional B2B platforms don’t replace
existing processes. They sit on top of them.
If you’re going to cut OTC costs, you need to rethink things at a fundamental level. Both conventional B2B platforms and phone/fax/email ordering create a costly middle layer between the order and the ERP system.
What if you could launch a B2B platform that eliminates the expense of this middle layer?
Welcome to Corevist Commerce.
B2B eCommerce, built to increase operational efficiency.
Corevist Commerce includes prebuilt, real-time integration to SAP ERP. This means your customers can transition fully to self-service for all parts of the customer journey.
Because our solution includes integration, there’s no need to use middleware between eCommerce and your ERP. This also keeps your costs low as you grow your web channel.
Learn how we support seamless transformation of OTC processes:
Efficiency gains through
100% customer self-service
Oregon Tool needed a self-serve customer service portal that would leverage SAP ERP investments. It had to be scalable for multiple global brands, and it couldn’t create more work for the company’s IT team.