Need A Customer Service Portal?

 

Corevist Order Tracking empowers your customers and/or internal users to track orders and invoices from any device, with real-time data. Integrated to ECC or S/4HANA.

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Customer service has evolved in the digital age.

Manufacturers’ customers and internal users need real-time, self-service order tracking. That means a web portal with access to account history, order history, integrated tracking numbers, credit standing, and more. This requires interaction with SAP ERP, yet access to SAP is tricky for internal users and not appropriate for customers.

What if your customers and internal users could track orders and invoices through self-service, from any device, with real-time SAP integration?

Welcome to Corevist Order Tracking.

Your order tracking portal, ready for customers and internal users.

Corevist Order Tracking is built on a real-time integration to SAP ERP. Whether you’re giving it to internal users, customers, or both, this self-service solution reduces your cost of post-order care.

  • Real-time order tracking, status, and history
  • Real-time credit status
  • View open items and invoices
  • Internal users can easily switch between assigned customer accounts

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Your journey, your roadmap.

Customer Service made easy.

Corevist Order Tracking offers:

 

 

– Order status for all orders

 

– Shipping status/notifications

 

– Tracking #’s & SAP confirmation

 

– Invoice/payment history

 

– View month-end statement

 

– View open items/invoices

 

– Current credit status

 

– Multiple user roles

 

– User account privileges

Easy document reprints, straight from SAP.

Whether you’re using Corevist Order Tracking for your customer service reps, for customers themselves, or both, our solution offers the PDF documents your users need to manage accounts.

  • Easy online access to the actual sales order document which was created in SAP when the order was placed.
  • Easy PDF reprints for all orders.
  • All data comes straight from SAP.

All major carriers supported:


 

“Our user adoption rates for our B2B customer self-service site have soared from less than 1% to greater than 80%. That’s phenomenal.”

–Kirk Jones, CIO

 

Corevist Order Tracking works for real manufacturers.

 

3A Composites needed to convince customers to move from phone/fax/email to a new self-service portal for routine tasks.

 

Learn how Corevist Order Tracking delivered.

DOWNLOAD THE CASE STUDY

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