We’ve Got Your Back (Even For Pieces We Don’t Control)

Here at Corevist, we manage the entire B2B eCommerce technology stack for our clients. From the front end experience to our deep SAP integration (and everything in between), we own it all. This makes it easy for our clients to sleep well at night, because they know they’re in good hands.

That said, there are a few small pieces of the puzzle that we don’t control, though we still take responsibility to monitor them as our clients’ trusted advisor. 

Here’s what that means for our clients — plus a brief story of when we stepped in to help.

Our monitoring

Typically, our clients maintain control over things like: 

  • DNS settings
  • SSL certificates
  • SAP connectivity
  • VPN connectivity into their network

Though these four things are typically beyond our control, we still monitor them. If issues pop up, we reach out to our clients and let them know what’s going on. We also have automated steps in place to help mitigate the impact if something goes wrong before our client can get to it.

Our monitoring in action

Recently, our SSL monitoring gave us the opportunity to go above and beyond for a client. Because they use a unique, branded domain for their Corevist Commerce instance, our client controls everything related to the domain — including SSL renewals.

We got our normal notification that their SSL certificate was expiring in 30 days, and we let them know. With the certificate still not renewed, we checked in again two weeks from the expiration, then five days out.

The client was certain they had everything under control — until we got an email from them on the day of the expiration. They needed urgent help.

Website down on a Friday afternoon

Due to unforeseen demands on the client’s team, their SSL certificate had expired. Now their Corevist Commerce store was down, and customers couldn’t place orders.

I responded to the client and explained the situation. The client started communicating with their SSL vendor, copying me on the emails. This was late on a Friday afternoon, and we got no response. Unfortunately, I couldn’t do anything if we didn’t hear from that vendor.

How we stepped in

Long story short, we got the SSL vendor on a Zoom call the next week. The SSL vendor experienced some communication struggles on the call, and our client found it was easiest to give me control of their screen to execute the SSL certificate renewal.

End result, I was able to renew their SSL certificate for them, bringing their Corevist Commerce store back online.

While this might look like a small moment — just “renewing a certificate” — it had a huge impact for our client. Because the Corevist team was available and ready to help, we were able to bring the store back online with just a few clicks. I have to confess, I felt pretty good when I got off that call. 😊

The takeaway: We’ve got your back

Here at Corevist, we’re all about supporting our clients’ digital businesses from top to bottom. That includes complex things like our deep, prebuilt SAP integration — but it also includes “simple” things like SSL certificates that are essential to B2B eCommerce.

At the end of the day, our goal is to support our clients the best we can — even for things that we don’t control directly. 

Moving forward: FREE case study

Want to see our dedication to our clients in real life? Download this case study on LORD Corporation. You’ll learn how this leading industrial manufacturer launched Corevist Commerce using our Agile implementation methodology — and didn’t miss a single project milestone.

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FREE Case study: LORD Corporation

Learn how LORD launched ecommerce that reflects their SAP system in real time.
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About Author

Justin Diana

Justin Diana has over 15 years of experience in the technical, software and networking industries. He focuses on managing Corevist′s data center operations to ensure our SLA’s are met, our products are secure and our customers and partners can sleep at night knowing we have our product infrastructure well under control.