Help desk etiquette
The First Help Desk Call Our customers will attest to how patient we are when it comes time to support them. …
The First Help Desk Call Our customers will attest to how patient we are when it comes time to support them. …
Should you outsource your B2B ecommerce website? Outsourcing your eCommerce website is not for everyone. …
SaaS vs. On Premise TCO The good news is that all of our potential clients eventually come to the same conclusion about our SAP® Integrated B2B sellside eCommerce solution. The ...
Defining customer service I had a terrible dining experience this week that really got me to thinking about customer service and why I love being a part of b2b2dot0. ...
Crafting new functionality How do you go about specifying the requirements for a new capability when you really don’t know what you want, it hasn’t been done before and the ...
Sellside eCommerce: A New Kind of Value “Electronic connections to customers is correlated with better DSO, cash-to-cash, and SCM costs” according to a January 2007 AMR Research article entitled “Benchmarking ...