Marion needed a platform that would support multiple portals, brands, and languages without the need for several custom SAP integrations. This was the only way she could expand Axalta’s digital business around the globe without a massive increase in IT staffing requirements.
But more specifically, that scalable SAP integration needed to deliver a great customer experience. Axalta’s customers needed comprehensive B2B functionality driven by their personalized data in Axalta’s SAP system.
Digital product catalog in their language
Real-time pricing driven by contract rules in SAP
Real-time product availability
Real-time order placement following SAP business rules
Real-time order tracking and shipment tracking
Real-time credit status
Full order history from SAP (including orders placed by phone and other methods)
Full invoice history and status from SAP