Web-based B2B ordering gives people the information they need, when they need it.  But what happens when something goes wrong?

If one of your platinum customers has a situation that prevents automatic order processing  — like a credit limit issue — you want to know about it immediately.  It’s not enough to display a cold, automated error message and log a trouble ticket in the queue behind everyone else.

That was the challenge presented to us by Drive Medical — one of the fastest growing global manufacturers and distributors of durable medical equipment.