Why Offer Online Order Tracking?
Why implement online order tracking? Because it puts your customers first.
In the age of Amazon, an enterprise order management system puts your customers first. They’ve come to expect self-service in their lives as consumers, and that includes an order status dashboard with live updates. When you offer a B2B order management solution that’s integrated to SAP, you become easier to do business with.
An online order tracking dashboard simplifies your back office business for increased productivity.
When you offer a real-time order tracking dashboard that’s integrated to SAP, your internal users and your customers get up-to-the-minute information on each and every order–regardless of the channel where it originated. This reduces routine calls to Customer Service, allowing your staff to focus on more urgent matters.
Real-time data from SAP means 100% accuracy in your order tracking dashboard.
Simply put, enterprise order management is not a candidate for batch synchronization with SAP. Your internal users and your customers need accurate data in real time–including updates from major shipping carriers. Corevist delivers all that and more.
If you’re still depending on phone/fax/email for order management, you need to shift to digital as soon as possible.
Why? Because the B2B industry is finally catching up with B2C. As your competitors launch self-service order management systems, your customers will increasingly expect seamless self-service. When you offer them an online order tracking solution today, you future-proof your business for an increasingly digital world.