Whether you choose to work with a single SAP commerce provider or many, it’s important to cover all your bases. Here are the different kinds of expertise that you’ll need to succeed with SAP commerce (whether you staff these roles in-house or outsource them).
Experts who offer prebuilt, configurable SAP commerce technology
When it comes to SAP commerce integration, you don’t want to reinvent the wheel. If the market offers prebuilt integration that covers your use cases, you’ll get more bang for your buck if you go that route.
Unfortunately, it’s difficult to find an SAP commerce provider that offers prebuilt integration designed by SAP experts. Most solutions will require a third system (middleware) passing data back and forth between SAP and the commerce platform. In this scenario, all data and business logic must be duplicated and synchronized across the three systems (SAP, middleware, and commerce).
While this complex architecture works for large organizations (typically those above $5 billion in total annual revenue), it doesn’t work for companies below that bracket. Simply put, this architecture is just too complicated and expensive to maintain, as it requires several large teams of SAP commerce experts—one for SAP, one for the middleware solution, and one for commerce.
This is why we offer a managed solution, the Corevist Platform, that includes a working SAP integration from Day 1.
Experts who provide the right SAP commerce implementation methodology
SAP commerce expertise doesn’t end with the technology. If SAP commerce is going to work for your organization, you’ll need a way to incorporate customer feedback before GoLive—plus a method for prioritizing different customizations and configurations.
Customer feedback here is useless if customers can’t see a live, working version of the software in the project phase. As you’re evaluating SAP commerce experts, you’ll want to ask how they plan to show a live, working version of the software to customers. Since this requires SAP integration to get true customer feedback on real use cases, you should prioritize a provider who can deliver SAP integration on Day 1 of the project.
Hint: This is what we offer with the Corevist Platform.
Experts who support your SAP commerce solution after GoLive
If you have one provider handling SAP, one handling commerce, and another handling your integration platform, who do you call when something goes wrong? How do you triage a problem?
Here again, large organizations (those doing more than $5 billion in total annual revenue) can probably handle the complexity of a technology stack run by multiple providers or internal teams. But smaller organizations typically don’t have the resources to dedicate to such an intensive IT burden.
The solution here is a managed SAP commerce platform that includes integration. With dedicated SAP commerce experts handling your technology from top to bottom, you can focus on running your business without adding to your IT team’s workload.
Experts who consult on your SAP commerce growth goals
Whether you’re new to SAP commerce, or you’ve been down this road before, you can benefit from seasoned expertise. Every organization’s challenges are unique, yet there are patterns that hold true across different industries and use cases. You need to have growth goals for your SAP commerce channel, and you need a trusted advisor to help translate those goals into concrete strategies.
This is one advantage that Corevist offers. We don’t only provide the technology, the methodology, or support for your SAP commerce channel. We also advise our clients on emerging trends and help define the growth strategies that best fit their goals.