How Dale A. Empowered Customers And Eased The Burden On Reps

The challenge

PARI Respiratory, a leading manufacturer of respiratory equipment, was taking 60% of orders via phone, fax, and email. This process was frustrating for dealers and distributors, and it prevented PARI’s customer service department from focusing on higher-value tasks. The company needed a B2B portal—one that included an attractive catalog for marketing purposes.   

Dale Anderson, CFO, knew that SAP ERP integration was the key. PARI had invested in building out their business data and logic in SAP, and it didn’t make sense to duplicate that investment. The challenge was to find a B2B portal solution that would leverage all the value of SAP in a web-based customer portal.

The solution

PARI Respiratory chose Corevist Scale for their B2B portal. Corevist’s deep SAP integration provides accurate products, pricing, and inventory—plus full history and tracking for orders and invoices. PARI’s dealers and distributors no longer have to call to place orders or answer routine questions. They have everything they need, right at their fingertips.

The solution was also an internal win. With manual order entry eliminated, PARI’s customer service department is free to focus on more proactive support tasks. And with Corevist’s managed SAP integration running day and night, PARI is free to focus on their core business.  

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“We are extremely pleased with the outcome of this project. This could have been a story about competing interests and agendas, but it wasn’t. Our customers got the online ordering system they requested.”

—Dale Anderson, CFO

SOLUTION USED:

Corevist Scale

Your smart path to B2B eCommerce mastery.

Corevist Scale offers our most sophisticated capabilities.

  • Rich product content in your catalog
  • Self-service product configuration
  • Credit card payment supported at checkout
  • Support for robust third-party integrations

Since the Corevist Platform is a managed solution with deep, prebuilt SAP integration, your IT team can rest easy—both during the project, and after GoLive.

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