Emmerson Packaging had a homegrown customer portal, but it couldn’t provide real-time information from their new SAP ERP system. That meant customers had to call customer service to get essential information like inventory availability, pricing, and so on.
Emmerson knew they needed to create an easier experience. They needed to give customers easy access to information about their account, including how much stock the customer had released from the warehouse, prior order history, invoice status, and more.
Watch this on-demand webinar to learn how Emmerson overcame their challenges with Corevist and achieved a 97% reduction in customer service effort.