Customers are tired of calling and emailing for EDI order status.
They want to manage EDI orders through a self-service system.
Yet manufacturers struggle to provide post-order care portals. The biggest challenge is the SAP ERP integration. It’s difficult to provide the right personalized EDI order data to every customer, every time.
Ultimately, this challenge prevents manufacturers from launching the order tracking portals that their customers need.
Imagine a real-time EDI order tracking system.
What if you could give your customers a self-service portal for tracking their orders? Not only EDI orders, but those from phone, fax, email, and eCommerce. With real-time data from SAP, including carrier integration, your customers would have everything they need at their fingertips.
You could reduce the burden on your customer service team (and make your operations more efficient). The portal would create a better experience for your customers, too.
Welcome to Corevist EDI Order Tracking.
A self-service portal that displays real-time order status
Corevist EDI Order Management pulls all relevant information from SAP for each and every EDI order. Without picking up the phone or sending an email, each customer can automatically see the personalized EDI order information associated with their account—straight from SAP in real time.
Give your customers the EDI order documents they need in a self-service system.
Every business is different. That’s why our EDI Order Management solution is fully configurable—so you show your buyers the exact information they need.
- Manage EDI order tracking numbers at the header, item, delivery, shipment, or handling unit level.
- Email Advanced Shipment Notifications to let customers know their EDI order is on its way.
- Allow your customers to see attachments (XLS, PDF, Word, XML, and more) which are associated with the order, invoice, or delivery in SAP Global Object Services (GOS).