Monthly Archives: 
September 2010

Customer Insights for the SAP B2B ecommerce Community

What customers want in SAP ecommerce A little over two years ago, b2b2dot0’s SAP B2B ecommerce service was christened with a single order for 685 products valued at $9490.85.  Since then we’ve grown to 13 B2B ecommerce websites and 10,000 … Continued
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People When You Want Them, Technology When You Don’t ™

Finding the people/tech balance Nothing speaks of the role that technology plays in customer service as well as these advertisements from Esurance.  These guys get it!  It’s absolutely amazing to me how perfectly they have tapped into the gestalt of … Continued
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