Monthly Archives: 
July 2010

Why Your Customers Don’t Want to Talk to You

HBR insights on customer service Great blog post today over at Harvard Business Review entitled “Why Your Customers Don’t Want to Talk to You”.  Finally, some bona fide research that supports my long held belief that customer self-service is way … Continued
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Agile Methodology – You’ll Know It When You See It

Agile: You’ll know it when you see it In 1964, Supreme Court Justice Potter Stewart, issued the following opinion in Jacobellis v. Ohio, one of the early challenges of pornography to the First Amendment of the Constitution: “I shall not … Continued
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b2b2dot0 SaaS Availability – June 2010

Record-breaking uptime for b2b2dot0 June not only produced record breaking temperatures here in Raleigh, North Carolina but it also produced a record breaking month for our data center!  As you can see from the following chart, we registered an historical … Continued
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