Gemba in the Virtual World
The reality of customer interaction with software Gemba is a Japanese term that means “the actual place” or “the real place”. Gemba is very familiar to Lean Practitioners as the ...
“SAP reshapes strategy for online software”
SAP’s changing strategy This article by Richard Waters appeared in yesterday’s Financial Times. I guess the bottom line is that SAP’s John Wookey (who they stole from Oracle last year) ...
Creating B2B “Microsites” with SAP
Using SAP to create B2B Microsites A recent Puget Sound Business Journal news story entitled “Drugstore.com Launching New ‘Microsites’ to Drive Sales” inspired me to reflect on the significance of ...
Bank Failures Hit b2b2dot0
Resulst of Bank Failures I received a surrealistic email last week from the President of Advanta, b2b2dot0’s Corporate credit card provider. He basically said his bank was going out of ...