Calculate the savings from SAP®-integrated eCommerce.
The calculator to the right was designed to help you see how much cost savings you can expect once you decide to integrate our B2B sell-side eCommerce service with your SAP® system.
Insert values into the yellow cells and read your potential cost savings in the green cells. Embedded in this model are some of the lessons we’ve learned from processing over $600 million worth of b2b ecommerce transactions each year:
- For every order placed on the web, customers come back 3 more times to check on status, track the delivery or download relevant documents.
- Orders don’t have to be placed on the web in order to be tracked on the web.
- The time to enter an order isn’t just “typing” time. It’s the time required to research the order, fix issues with the order, have discussions with the customer etc.
- It really shouldn’t take more than 90 days from project start to first production order taken over the web.
Lessons we’ve learned about calculating ROI
Companies invest in SAP® Integrated B2B sell-side eCommerce websites for two reasons. Either they want to: (1) provide their customers a better order management experience or (2) they want to save on internal processing costs.
Over the last eight years, we’ve gotten a lot of first-hand knowledge about where the costs savings come from when you implement our real time integrated SAP® B2B sell-side eCommerce website service.
The bottom line is that entering an order into your SAP® system is too difficult. Check out all the yellow sticky notes in your Customer Service Reps’ (CSR) cubicles. Those are all “work-arounds” for bad data or missing processes in your SAP® system. Seems as if it’s easier to train your CSRs to execute these workarounds than to get your IT organization to fix them once and for all.
That’s why you need a bank of Customer Service Reps’ cubicles. What should be a simple process has devolved into a complex one that takes time to deal with. CSRs have accumulated all of the tribal knowledge required to place a well formed order into your SAP® system. They know that when a customer asks for Product A, they really need to get Product B because Product A hasn’t been available for months but it hasn’t been discontinued in SAP® yet. Your CSR’s know that since you don’t have ATP set up to check all of your warehouses for inventory they have to manually check each of them before you apologize to your customer for being out of stock.
The more orders you take, the more CSRs you need. Unless you commit to eliminate the process waste embedded in your CSRs’ tribal knowledge, the situation will never improve. Therein lies the secret to our success. A commitment to making your SAP® system transparent to your customers is a commitment to cleaning it up. And a commitment to cleaning up your SAP® system is a commitment to sustainable cost savings.