11 Languages

131 Countries

7 Currencies

SAP + Magento = Corevist

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Service & Support SLA

Feature Production Support
Product Hours of Operation 24 hours/day
7 days/week
365 days/year
Product Availability 99.9%
Available Support Methods Telephone:  919-424-2120
Web:  Through CentralDesktop
Email:  support@corevist.com
Response Methods Telephone/Web/Email
Root Cause Analysis (RCA)Reports Business Critical Issues Only
Authorized Customer Technical Contacts 2
Support Request Limit Unlimited
Support Request Target Response Times Critical (Severity 1): <= 30m (24x7) Major (Severity 2): 4 Business Hours Cosmetic (Severity 3): 8 Business Hours
Product QA Environment Included
Product Updates Automatic
Requests for Enhancement Response Times 16 Business Hours
Business Hours:
North American
8am – 8pm (EST/EDT)
5am – 5pm (PST/PDT)
Business Hours:
Europe/United Kingdom
0900 – 1800 (GMT)
Business Hours:
Asia, Pacific Rim, Japan (APJ)
Covered by North American and European offices