SAP eCommerce Case Study:
Solving the user adoption problem.
3A Composites partnered with Corevist to launch a post-order-entry customer service portal that features real-time SAP data.
The new site gives 3A’s customers the ability to track orders and reprint documents such as order confirmations, invoices, and more. 3A’s goal was to make it as easy as possible for B2B customers to self-serve routine order management needs through the website.
However, the launch of this site was only part of the story.
Before it could be called a success, customers need to know about the site and use it. The challenge was that 3A’s customers were accustomed to ordering via phone, email, EDI and fax, which meant high rates of user adoption would be difficult. Luckily, we were up to the challenge.
Download this case study to see how we:
- Leveraged 3A’s investment in SAP ECC 6.0
- Integrated with a fax-to-SAP order processing solution from Esker.
- Achieved phenomenal user adoption rates in a short period of time
- Improved operational efficiency and reduced overhead