Total Cost of Ownership of On Premises versus SaaS Applications
SaaS vs. On Premise TCO The good news is that all of ...
What is world class customer service?
Defining customer service I had a terrible dining experience this week that ...
Specifying requirements for a new product capability
Crafting new functionality How do you go about specifying the requirements for ...
AMR benchmarks the value of sellside eCommerce
Sellside eCommerce: A New Kind of Value “Electronic connections to customers is ...
We’re LIVE!
b2b2dot0 is up and running! Actually, our first production order was processed ...
Walk in your customer’s shoes
I don’t believe any organization consciously sets out to abuse their customers. But it amazes me how easy it is to do so when organizations are internally focused.