QUIZ: How Mature Is Your Customer Experience?
How mature is your #CX? Dealers & distributors want a seamless experience in buying from manufacturers. So how do you stack up? Take our short quiz below to find out. ...
Removing COVID Friction In B2B Payments
B2B Payments Post-COVID For many manufacturers, the COVID-19 pandemic has rewritten every facet of the business—including payments. As Pymnts.com reports, once the pandemic hit, “corporate buyers needed clearer understandings of ...
Turning Constraints Into Strengths In Covid Digital Transformation
Smart Covid Digital Transformation A recent Forbes article discussed the need to recognize constraints in your business as you map out post-COVID digital transformation. The authors say that “every business ...
Bringing The Intelligent Enterprise To Intelligent Customers
Intelligent enterprise for customers SAP's concept of the Intelligent Enterprise has served as a rallying cry for manufacturers launching digital transformation. Manufacturers are getting "smarter" every day with SAP's powerful ...
Top 2 Keys To A Smooth B2B eCommerce Project
Friction-free B2B eCommerce B2B eCommerce is a complex initiative which touches all parts of the organization. Customers, customer service, IT, sales, finance, marketing—everyone has a stake in the success of ...
COVID Drives B2B Buyers To Self-Service Ordering
In a recent article, McKinsey & Company reported on the impact which the COVID-19 pandemic has had on B2B buyer preferences. McKinsey noted that 66% of B2B decision-makers now believe ...