There’s a big shift underway in manufacturing customer service. When it comes to routine inquiries about pricing, orders, and invoices, some customers are tired of phone, fax, and email interaction. ...
In a recent LinkedIn post, industry expert Andy Hoar discussed the reported sunsetting of Oracle Commerce Cloud. While Oracle hasn’t announced anything, it's worth noting that Andy Hoar has confirmed ...
First published Oct 22, 2019. Revised Sept 6, 2022. Manufacturers struggle to define best practices in B2B eCommerce. There's plenty of digital ink spilled on the topic, but most of ...
Some manufacturers are taking it on the chin when it comes to B2B eCommerce. In a recent survey of 250 B2B mystery buyers, DigitalCommerce360 exposed some uncomfortable trends. Buyers had ...
Homegrown B2B eCommerce made sense in the 90s and early 2000s. The market offered immature technology, and if you wanted something powerful, you had to build it. How things have ...
If B2B eCommerce isn’t generating value, then something is broken. But how do you quantify that value? Which B2B eCommerce KPIs matter most? Is there anything that hard data won’t ...