Andy Martin, Author at Corevist

Order Entry Bottlenecks

How to Reduce Customer Service Workload at a Manufacturer (Without Adding Headcount)

June 24, 2026 Andy Martin

The short answer: At most B2B manufacturers, the single largest driver of customer service workload is routine order-status and invoice lookups — customers calling or emailing to ask "where's my[…]

Industry Insights

I run a software company. You should have asked these questions before you bought.

March 24, 2026 Andy Martin

I run a software company. You should've asked these questions before you bought.

Industry Insights

I Run a Software Company. Your CSRs Are Paying the Price.

March 4, 2026 Andy Martin

Tool sprawl is turning CSRs into human APIs. If a portal or AI project doesn’t eliminate steps, reduce system touchpoints, and improve FCR, AHT, CSAT, or deflection, it’s decoration—not progress.

Industry Insights

I Run a Software Company. Not Every Problem Needs My Software.

February 17, 2026 Andy Martin

The real risk isn’t the platform you choose, it’s misdiagnosing the problem you’re trying to solve.

Industry Insights

I Run a Software Company. And I Still Buy Software.

February 13, 2026 Andy Martin

A candid perspective on build vs. buy and the long-term implications of each path.

Industry Insights

Your Org Chart Is Lying To You

November 17, 2025 Andy Martin

Your Org Chart Is Lying To You In the next few years, a surprising number of boxes on the org […]

SAP Fundamentals

Scaling B2B E-Commerce in the Era of Clean SAP Cores: Insights and Strategies

January 13, 2025 Andy Martin

Recently, team members from Corevist attended the SAP BTP Partner Meetup, and the experience was a stark reminder of the transformative changes reshaping the SAP ecosystem. Having worked closely with[…]

ROI & Business Case

Crafting the Perfect User Adoption Strategy for B2B E-Commerce Success

December 6, 2024 Andy Martin

Investing in a B2B e-commerce platform is a powerful way to enhance operational efficiency, scale revenue, and improve customer satisfaction. However, many businesses fall short in one critical area: user[…]

Industry Insights

Corevist Announces Eight Manufacturers as Winners of the 2024 Golden Bull Awards for Excellence in B2B Ecommerce

May 3, 2024 Andy Martin

DURHAM, NC – May 3, 2024 – Corevist, the B2B ecommerce platform that powers customer-central digital channels, today announced the winners of the inaugural Golden Bull Awards, which recognizes outstanding[…]

Product & Features

Corevist Introduces the Golden Bull Awards to Recognize Client Achievements in B2B Ecommerce

April 16, 2024 Andy Martin

DURHAM, NC. – April 16, 2024 – Corevist, the B2B ecommerce platform that powers customer-central digital channels, introduces the Golden Bull Awards, a new annual initiative to honor achievements in[…]

Industry Insights

Terry Stahler Joins Corevist as Chief Customer & Enterprise Solutions Officer

April 2, 2024 Andy Martin

DURHAM, NC. – April 2, 2024 – Corevist, the B2B ecommerce platform that leverages real-time SAP integration to power customer-central digital channels, is thrilled to announce the appointment of its[…]

Manufacturers Increase Sales with a B2B Portal | Corevist, Inc.

Product & Features

8 Ways Manufacturers Can Increase Sales With A B2B Portal

January 6, 2024 Andy Martin

In today's rapidly evolving business landscape, building strong customer relationships through digital channels is more crucial than ever for manufacturers. This is where B2B portals shine, going beyond simply shifting[…]

All posts by Andy Martin

Andy Martin