What is world class customer service?
Defining customer service I had a terrible dining experience this week that really got me to thinking about customer service and why I love being a part of b2b2dot0. ...
Specifying requirements for a new product capability
Crafting new functionality How do you go about specifying the requirements for a new capability when you really don’t know what you want, it hasn’t been done before and the ...
AMR benchmarks the value of sellside eCommerce
Sellside eCommerce: A New Kind of Value “Electronic connections to customers is correlated with better DSO, cash-to-cash, and SCM costs” according to a January 2007 AMR Research article entitled “Benchmarking ...
We’re LIVE!
b2b2dot0 is up and running! Actually, our first production order was processed on September 8, 2008. That’s 229 days after the official incorporation of b2b2dot0, Inc on January 28, 2008. ...
Walk in your customer’s shoes
I don’t believe any organization consciously sets out to abuse their customers. But it amazes me how easy it is to do so when organizations are internally focused.
Creating pull – first communications with an SAP system
How to create “pull” LeanAgile practitioners know “creating pull” as the way to connect with your clients. It stands to reason that if real clients are “pulling” you into the ...