b2b2dot0 SAP ecommerce Net Promoter Score
b2b2dot0’s NPS A company’s Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It is based on your customer’s answer to a single simple question: “How likely ...
Agile Software Implementation Contracts
Making Agile work for everyone involved Today’s post was originally created in response to a question posed in an Agile Business Yahoo Group that I belong to. The question had ...
The Dark Side of On-Line Customer Services – AmEx Lays Off 1500
When downsizing happens The headline into today’s Raleigh, NC newspaper, the News and Observer (N&O) reads: “AmEx Will Cut 1,500 Jobs in Greensboro”. Why? According to the N&O article: “As ...
b2b2dot0 2010 Year in Review according to Google Analytics
Google Analytics Recap – 2010 I’ve written often about the value of Google Analytics to our business and to our client’s business. Today I’m going to recap how our nine ...
On-Demand B2B Webshops for SAP Business All-in-One
Ecommerce for SAP All-in-One SAP’s Business All-in-One is a brilliant offering designed to allow a small to mid size corporation to transition onto a fully integrated ERP platform in less ...
Integrating Magento with SAP for B2B and B2C ecommerce
Content is king. That’s the conclusion we’ve come to as we enter our fourth year of business at b2b2dot0. Real time integration into SAP are the table stakes when deploying ...