Measurable Insights from SAP B2B eCommerce Websites
KPIs for B2B eCommerce Now that we’re approaching close to 70,000 visits, and almost $10M of revenue, per month from our various B2B websites, I think it’s time to reflect ...
What is SAP’s CRM Really Being Used For?
SAP’s CRM (it’s not used for what you think!) Last October, SAP announced that they were offering free CRM licenses to the market. Coincidentally, over the course of the next ...
The Value of SAP Order Status According to Google
Order status checks matter Over the last several months, we’ve had several conversations with manufacturers who have told us that their primary means of receiving orders from their customers is ...
The Evolution of b2b2dot0’s Client Services
Support at b2b2dot0 Last September I wrote a post entitled “Customer Support in an SAP Integrated World”. In that post I discussed the (positive) impact that our “On-Demand” model has ...
Hertz Gets Social Media!
Hertz: A case study in great customer service On January 9th I posted a blog entry entitled “Hertz Encounters of the Bizarre Kind”. It recounted my most recent rental experience ...
Taking SAP B2B eCommerce Websites Internationally
When B2B ecommerce goes international We spent the better part of 2009 deploying our service internationally. In fact, a quick scan of Google Analytics shows that our client’s customers transacted ...