Paymetric and b2b2dot0 Enable SAP Webshop Credit Cards
Our Paymetric partnership This is one of those matches made in heaven. It just makes so much sense! eCommerce websites and credit cards are like bread and butter. Each is ...
Website Features Are a Matter of Respect for the Individual
Why end users come first Every feature that goes into our b2b2dot0 B2B ecommerce service is a multi-party negotiation. On the one hand, we consider the voices of our existing clients, ...
Customer Insights for the SAP B2B ecommerce Community
What customers want in SAP ecommerce A little over two years ago, b2b2dot0’s SAP B2B ecommerce service was christened with a single order for 685 products valued at $9490.85. Since ...
People When You Want Them, Technology When You Don’t ™
Finding the people/tech balance Nothing speaks of the role that technology plays in customer service as well as these advertisements from Esurance. These guys get it! It’s absolutely amazing to ...
Shipping Error Management – Making the Best of a Bad Situation
It’s not something to be proud of. No manufacturer wants to pack and ship a “less than perfect” order.. but they do. On a daily basis, customers open up their ...
Five Things You’ll Never Hear from EDI Lovers
What they don’t tell you about EDI I used to loathe EDI (electronic data interchange). Its promise to totally automate the industrial supply chain with “hands free” computer-to-computer interchange of ...