Project launch – behind the scenes It’s been almost two weeks since I facilitated our Project Initiation Workshop at the Oakland, CA HQ of Office Relief. It was an intense ...
The “F” word in business… no, not that one! I had the honor of presenting to a group of budding entrepreneurs this past week at a local (Raleigh, NC) Council ...
b2b2dot0’s NPS A company’s Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It is based on your customer’s answer to a single simple question: “How likely ...
Making Agile work for everyone involved Today’s post was originally created in response to a question posed in an Agile Business Yahoo Group that I belong to. The question had ...
When downsizing happens The headline into today’s Raleigh, NC newspaper, the News and Observer (N&O) reads: “AmEx Will Cut 1,500 Jobs in Greensboro”. Why? According to the N&O article: “As ...
Google Analytics Recap – 2010 I’ve written often about the value of Google Analytics to our business and to our client’s business. Today I’m going to recap how our nine ...
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