Spare Parts Self-Service
Spare Parts Should Be Easy to Find and Buy
Give customers a faster way to find and order the parts they need without waiting for assistance.
- Search by part number or description
- See account-specific pricing and availability
- Order or reorder parts online
The Buyer Experience
Everything Buyers Need to Find and Order the Right Part
Give customers, dealers, and service partners a direct path from product search to SAP order submission.
Find the Right Part
Search by part number, product number, or description.
See Live SAP Information
View account-specific pricing, availability, and terms directly from SAP.
Order Online
Validate and create orders directly in SAP without duplicate entry or delayed batch synchronization.
Reorder Quickly
Use previous orders to locate and repurchase frequently needed parts.
Flexible Access
Control Who Can See and Buy What
Choose the spare-parts experience that fits your customer and channel strategy.
Let Buyers Search and Order Without an Account
Give occasional or first-time buyers a simple way to find parts and place an order without logging in.
- Open product search and ordering
- Designed for occasional buyers
- Customer and transaction details captured in SAP
Make Products Discoverable Without Exposing Everything
Let visitors browse selected products while reserving pricing, availability, or checkout for authenticated users.
- Public browsing for selected parts
- Pricing or checkout can require login
- Balances discoverability with channel control
Give Approved Buyers a Fully Controlled Experience
Provide secure access to the products, pricing, accounts, and SAP rules that apply to each customer or partner.
- Account-specific products and pricing
- Secure access for customers and channel partners
- Built for controlled dealer and distributor relationships
Access models can be combined by customer, region, product line, or channel.
The Business Value
Make Your Spare Parts the Convenient Choice
Deliver the speed customers expect while keeping your business at the center of the relationship.
Compete on Convenience
Give buyers a simpler alternative to third-party resellers.
Reduce Service Requests
Move routine searches, availability checks, and orders to self-service.
Protect Channel Relationships
Control product access and pricing across customers and partners.
Improve Demand Visibility
Capture more buyer and order activity directly in SAP.
