The requests look small until they become the whole day.
Customer service teams at SAP manufacturers are expected to keep every order moving. They answer status questions, confirm pricing, check availability, pull invoices, update customers, and help buyers place orders.
The problem is not the work itself. The problem is that too much of it still depends on manual SAP lookups, email threads, and people who know exactly where to find the answer.
CSRs search SAP, check shipment details, and send the update back manually.
Customer-specific pricing still requires someone to verify the answer.
Invoices, balances, and account documents create more routine follow-up.
Phone, email, and file-based orders keep your team in reactive mode.
Move routine answers out of the inbox and into self-service.
Corevist gives customers access to SAP-connected answers directly in the portal, while your CSRs stay focused on exceptions, relationships, and urgent customer needs.
Every answer depends on a person.
- Customers email for status, invoices, and availability.
- CSRs search SAP and reply manually.
- Orders arrive through phone, fax, email, and spreadsheets.
- New CSRs rely on tribal knowledge to avoid mistakes.
Customers can self-serve the basics.
- Buyers see real-time SAP pricing, availability, and order status.
- Invoices, shipments, and account history are available on demand.
- Orders can flow directly into SAP through the portal.
- CSRs spend more time on the work that actually needs judgment.
Give customers answers before they have to ask.
Corevist is built around the order-to-cash questions that create the most repetitive work for customer service teams.
Order status and shipment tracking
Customers can check order progress, shipment details, and delivery information without emailing a CSR for an update.
Customer-specific pricing and availability
Buyers see pricing, inventory, and account-specific details pulled from SAP in real time, reducing back-and-forth before purchase.
Repeat ordering and bulk upload
Customers can reorder from history, place orders by SKU, and use file upload options that reduce manual order entry for your team.
Quote visibility and conversion
Customers can access quote information and move forward digitally, helping reduce quote follow-up and manual status checks.
Invoices, payments, and history
Customers can view invoices, payment history, balances, and account documents without waiting for someone to pull them manually.
More time for the work that needs a human
When routine questions are handled through self-service, CSRs can spend more time on customer issues that require judgment.
Same SAP data. Better customer access.
Corevist does not ask customer service teams to maintain a second version of the truth. It extends the SAP data and business rules your organization already relies on.
| Customer asks | Corevist surfaces | CSR impact |
|---|---|---|
| “What is my price?” | Customer-specific pricing from SAP | Fewer pricing emails and manual lookups |
| “Is this available?” | Real-time availability and inventory visibility | Faster buying decisions with less back-and-forth |
| “Where is my order?” | Order status, shipment details, and history | Reduced status requests and better customer transparency |
| “Can you send my invoice?” | Invoices, payments, balances, and account history | Less document chasing for customer service and finance |
| “Can I place this order?” | Online ordering, reorder, SKU entry, and file upload | More orders flow digitally instead of through manual entry |
Emmerson cut customer service burden by 97%.
With Corevist Order Tracking, customers could self-serve the order, invoice, inventory, and shipping questions that used to go straight to customer service.
From 16 hours per week to 30 minutes per week after launch.
Your team stays in control. The repetitive work gets lighter.
Corevist is not about removing CSRs from the customer relationship. It is about giving customers direct access to the answers they should not have to wait for, while giving your team more room to focus on the moments that need empathy, judgment, and urgency.
Fewer routine requests. Faster customer answers.
See how Corevist gives customers real-time SAP-connected self-service, so your team can focus on the work that actually needs them.
