SAP’s recent CX Live event, in New York, offered an in-depth perspective on the question of composable commerce. Gartner speaks highly of this architecture, while Forrester’s 2023 Commerce Predictions report[…]

There’s a big shift underway in manufacturing customer service. When it comes to routine inquiries about pricing, orders, and invoices, some customers are tired of phone, fax, and email interaction.[…]

Manufacturers struggle to define best practices in B2B eCommerce. There's plenty of digital ink spilled on the topic, but most of it covers the needs of distributors, wholesalers and retailers[…]

B2B marketplaces are experiencing skyrocketing growth. As DigitalCommerce360 reports, marketplace sales are projected to grow 130.1% in 2022, to $130 billion—up from $56.5 billion in 2021.

COVID placed a moratorium on in-person selling. Manufacturers scrambled to launch self-service B2B portals that allowed customers to place orders, track orders, and get real-time pricing and availability.

Manufacturers need to launch B2B customer portals––yet challenges abound. Competing internal priorities, lack of resources, and looming upgrades to S/4HANA can scuttle a B2B portal project.