Stop making CSRs the manual bridge between customers and SAP.

Give B2B customers direct access to the pricing, availability, order status, invoices, shipments, and account details they ask your team for every day.
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-THE CSR CHALLENGE

The requests look small until they become the whole day.

Customer service teams at SAP manufacturers are expected to keep every order moving. They answer status questions, confirm pricing, check availability, pull invoices, update customers, and help buyers place orders.

The problem is not the work itself. The problem is that too much of it still depends on manual SAP lookups, email threads, and people who know exactly where to find the answer.

Customer service is not the bottleneck. The workflow is.

When basic answers are trapped behind internal systems, even your best CSRs spend their day reacting instead of supporting customers strategically.

“Where’s my order?”

CSRs search SAP, check shipment details, and send the update back manually.

“Can you confirm my price?”

Customer-specific pricing still requires someone to verify the answer.

“Can you send that invoice?”

Invoices, balances, and account documents create more routine follow-up.

“Can you enter this order?”

Phone, email, and file-based orders keep your team in reactive mode.

THE COREVIST SHIFT

Move routine answers out of the inbox and into
self-service.

Corevist gives customers access to SAP-connected answers directly in the portal, while
your CSRs stay focused on exceptions, relationships, and urgent customer needs.

BEFORE COREVIST

Every answer depends on a person.

  • Customers email for status, invoices, and availability.
  • CSRs search SAP and reply manually.
  • Orders arrive through phone, fax, email, and spreadsheets.
  • New CSRs rely on tribal knowledge to avoid mistakes.

WITH COREVIST

Customers can self-serve the basics.

  • Buyers see real-time SAP pricing, availability, and order status.
  • Invoices, shipments, and account history are available on demand.
  • Orders can flow directly into SAP through the portal.
  • CSRs spend more time on the work that actually needs judgment.

WHERE COREVIST HELPS

Give customers answers before they have to ask.

Corevist is built around the order-to-cash questions that create the most repetitive work for customer service teams.

ORDER VISIBILITY

Order status and shipment tracking

Customers can check order progress, shipment details, and delivery information without emailing a CSR for an update.

SAP PRICING

Customer-specific pricing and availability

Buyers see pricing, inventory, and account-specific details pulled from SAP in real time, reducing back-and-forth before purchase.

DIGITAL ORDERING

Repeat ordering and bulk upload

Customers can reorder from history, place orders by SKU, and use file upload options that reduce manual order entry for your team.

QUOTES

Quote visibility and conversion

Customers can access quote information and move forward digitally, helping reduce quote follow-up and manual status checks.

ACCOUNTS

Invoices, payments, and history

Customers can view invoices, payment history, balances, and account documents without waiting for someone to pull them manually.

EXCEPTIONS

More time for the work that needs a human

When routine questions are handled through self-service, CSRs can spend more time on customer issues that require judgment.

SAP-CONNECTED SERVICE

Same SAP data. Better customer access.

Corevist does not ask customer service teams to maintain a second version of the truth.
It extends the SAP data and business rules your organization already relies on.
CUSTOMER ASKS COREVIST SURFACES CSR IMPACT
“What is my price?” Customer-specific pricing from SAP Fewer pricing emails and manual lookups
“Is this available?” Real-time availability and inventory visibility Faster buying decisions with less back-and-forth
“Where is my order?” Order status, shipment details, and history Reduced status requests and better customer transparency
“Can you send my invoice?” Invoices, payments, balances, and account history Less document chasing for customer service and finance
“Can I place this order?” Online ordering, reorder, SKU entry, and file upload More orders flow digitally instead of through manual entry
-CUSTOMER STORY

Emmerson cut customer service burden by 97%.

With Corevist Order Tracking, customers could self-serve the order, invoice, inventory, and shipping questions that used to go straight to customer service.
Read the Emmerson Story
16h → 30m

weekly CSR time for one major account
From 16 hours per week to 30 minutes per week after launch.

-NOT REPLACING CUSTOMER SERVICE

Your team stays in control. The repetitive work gets lighter.

Corevist is not about removing CSRs from the customer relationship. It is about giving customers direct access to the answers they should not have to wait for, while giving your team more room to focus on the moments that need empathy, judgment, and urgency.
CSRs handle the exceptions.

When something is unusual, urgent, or customer-specific, your team can step in with more context and less backlog.

Customers get faster answers.

Buyers can self-serve routine information instead of waiting for someone to check SAP and reply.

Leaders get a more scalable service model.

Reduce repetitive touches, improve response times, and support growth without simply adding more manual work.

Fewer routine requests. Faster customer answers.

See how Corevist gives customers real-time SAP-connected self-service, so your team can focus on the work that actually needs them.
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