Client Stories Archives - Corevist

Manual Order Entry Consumed 40% of Emmerson’s Workday. Now It’s the Exception.

Corevist Marketing Team — Thu, 13 Aug 2026 16:57:13 +0000

CASE STUDY | EMMERSON PACKAGING

Manual Order Entry Consumed 40% of Emmerson’s Workday. Now It's the Exception.

Executive Summary

Emmerson Packaging, a specialty packaging manufacturer with a complex SAP order environment, eliminated manual order entry for the majority of its customer base, reducing order confirmation time from two or more days to minutes. With Corevist ZenX Orders, Emmerson transformed inbound PO processing from a manual, email-driven workflow into a structured, SAP-connected process, creating the operational foundation for more scalable and autonomous order management.

60%

Reduction in manual order entry

312

Hours saved

<1 Hour

New account setup

Sound familiar?

Manual order entry eating your team's day too?

See how ZenX Orders automates inbound POs inside your SAP — in a 30-minute walkthrough built around your order scenarios.

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Challenge

Emmerson processes inbound purchase orders across a large and varied B2B customer base, with customer-specific PO formats, order scenarios, and data requirements managed through SAP. As order volume grew, the constraints of a manual process became increasingly difficult to absorb.

Every inbound PO moved through a person. Account coordinators received orders by email, PDF, and fax, keyed them into SAP by hand, and relied on accumulated familiarity with each account to catch the details that didn't match: a quantity that looked off, a ship-to address that needed a workaround, a pricing arrangement documented only in an old email thread. That knowledge kept orders moving, but it didn't scale, it didn't transfer easily to new hires, and it created a direct relationship between headcount and throughput — the same dynamic many manufacturers face when routine customer service work keeps growing faster than the team supporting it.

The downstream effects were predictable. Manual order entry was consuming 30 to 40 percent of the customer service team's day. Keying errors including wrong quantities, wrong SKUs, and incorrect ship-to locations created rework that was slow to catch and harder to trace. Order confirmation routinely took two or more days, leaving customers with no visibility into whether their PO had been received or when it would ship. And when something went wrong, reconstructing what happened meant working backward through email threads and hand-keyed entries with no reliable audit trail.

"Any time you have people doing things, you introduce a certain degree of risk. Manual processes come with a whole array of potential errors that could happen just by human nature. The appetite for an automated system was absolutely at the forefront of everybody's mind."

Stephanie Bertin
SAP Business Analyst, Emmerson Packaging

The fragility of the process was compounded by a failed prior attempt at automation. An OCR-based tool broke when customer PO formats varied, required full template rebuilds to accommodate new ship-to addresses, and ultimately processed a major customer's order twice, sending it into production without triggering an alert. The incident damaged customer trust at the moment Emmerson was asking them to change how they worked.

"When that happens with a business that has this new technology, you lose their trust. And you lose your audience very, very quickly."

Carey Leaman
ERP Program Manager, Emmerson Packaging

The requirement was clear: a solution that could handle real-world PO variation reliably, without the brittleness that had defined the previous approach.

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Solution

Emmerson deployed ZenX Orders, Corevist's AI-powered purchase order processing capability, to automate inbound customer POs end-to-end within their SAP environment.

From brittle OCR to governed SAP-connected automation

ZenX addressed the structural weaknesses that had undermined the earlier approach at every layer. Where the OCR-based tool had broken on format variation, ZenX handles the full range of customer PO formats regardless of layout, submission method, or structure, without manual intervention.

✓ Handles customer PO variation without template rebuilds

✓ Eliminates manual keying errors and related rework

✓ Sends order confirmation within minutes

✓ Creates a governed audit trail for every transaction

Account setup that previously required weeks of specialist configuration now takes under an hour per account, including testing and documentation. Exception handling is confined to genuine edge cases rather than routine processing failures, a meaningful shift for a team that had been absorbing both.

The confidence Emmerson developed in the platform was evident at go-live, when they migrated all ten existing automated accounts simultaneously, a decision that would not have been viable with their previous tool. The sales team now incorporates ZenX onboarding into standard customer setup workflows, and volume thresholds that previously determined whether an account was worth automating have been removed entirely.

"If you need a simple solution to remove a lot of manual risk, I would support this all day, every day. You don't need to be overly technical. It is not limited to a technical team or an IT team. And it's all of the benefits that come with it — your sales team is going to benefit, your customer service team is going to benefit, your IT and technical teams will benefit from how simple it is to use."

Stephanie Bertin
SAP Business Analyst, Emmerson Packaging

Impact

Where Emmerson once managed orders through a process dependent on individual knowledge and manual effort, the operation now runs on governed, system-driven workflows.

Account coordinators who spent 30 to 40 percent of their day on manual order entry now manage exceptions only, with approximately 60 percent of each representative's customer base processing automatically. The rework cycle driven by keying errors has been eliminated. Customers receive order confirmation within minutes rather than days, and every transaction carries a clear audit trail that the manual process never could.

"We've taken it from customer service having to do manual order entry for maybe 30 to 40 percent of their day, to now having most of them with 60 percent of their customer base being automated. They're only going in there to manage the exceptions. And that's giving back time to our account coordinators to do more value-add tasks for our customers."

Carey Leaman
ERP Program Manager, Emmerson Packaging

As of mid-2026, Emmerson has 17 customer accounts processing through ZenX Orders, with additional accounts in active setup.

Key outcomes

Order confirmation time reduced from 2+ days to minutes
Manual order entry eliminated for approximately 60% of each representative's customer base
New account setup time reduced from weeks to under one hour, including testing
10 existing automated accounts migrated simultaneously at go-live
Exception-only management model now standard across the customer service team
ZenX onboarding integrated into standard sales and customer setup processes

Looking Ahead

With 17 accounts live and more in setup, Emmerson continues to expand its automated order processing footprint.

ZenX Orders is now embedded in how the company brings on new customers, not as a separate initiative, but as a standard component of the customer relationship from day one.

For Emmerson, the value extends beyond order entry automation. By moving inbound POs out of email, PDFs, fax, and individual employee knowledge, the company is turning a historically manual process into a structured, governed workflow inside SAP. That foundation matters as manufacturers look toward more autonomous operations.

After attending SAP Sapphire and hearing SAP's vision for the Autonomous Enterprise, Emmerson saw clear alignment between that direction and the work already underway with Corevist and ZenX Orders.

"After hearing SAP's vision for the Autonomous Enterprise at Sapphire, it was clear that this is the kind of foundation manufacturers need to build. You cannot automate what still lives in email threads, manual workarounds, or individual knowledge. ZenX Orders helps us move that process into a governed workflow connected to SAP, which puts us in a much better position for where SAP is heading."

Carey Leaman
ERP Program Manager, Emmerson Packaging

Emmerson is not treating automation as a one-time project. It is building a more scalable order management model, one where customer-facing workflows are structured, visible, repeatable, and ready for continued expansion.

Find out what ZenX Orders could do for your team

Emmerson cut order confirmation from days to minutes and eliminated manual entry for 60% of their customer base. Let's map what that looks like for you.

Request a Demo → Explore ZenX Orders →

The post Manual Order Entry Consumed 40% of Emmerson’s Workday. Now It’s the Exception. appeared first on Corevist.

How Parker Thrilled Distributors With A New B2B Portal

Corevist Marketing Team — Wed, 22 Jul 2026 09:16:14 +0000

IN-DEPTH CASE STUDY

How Parker Thrilled Distributors With A New B2B Portal

How do you replace an end-of-life B2B portal—while keeping all critical data in SAP ERP?
This was Jane Mascia’s challenge at Parker.

Parker is a diversified technology and manufacturing company that specializes in reliable adhesives, coatings, motion management devices, and sensing technologies. The company’s solutions reduce risk and improve product performance in a diverse range of industries, including oil and gas, aerospace, defense, automotive, and industrial. With a 90-year history, Parker is a leader in every market they serve.

THE PROBLEM

On-Premises B2B Portal No Longer Supported

Parker had a B2B portal for their distributors, but the solution ran on SAP ISA. This platform had become end-of-life, and while it provided a great customer experience, Parker needed to replace it. Not only was the solution itself outdated, but keeping it could hinder Parker’s roadmap for SAP ECC 6.0.

While it might look like an IT problem, this issue directly impacted the business. Distributors enjoyed the easy customer experience that the portal provided, and if Parker didn’t move fast to replicate that experience (and then improve it), customers would have to use phone, fax, and email to do business with Parker. In the digital age, that’s a lot of friction to throw at people—especially when they’re used to a self-service B2B portal.

Parker knew they couldn’t take a step backward. They needed to provide the high level of service that customers already enjoyed.

“At a minimum, we had to replicate the features we already had. We couldn’t go backwards and we couldn’t waste any time.”

–Jane Mascia, Senior Staff Business Process Analyst

REQUIREMENTS

Real-Time SAP Integration To Drive Customer Personalization

Jane knew firsthand the importance of SAP integration. Parker’s distributors enjoyed a great experience in the old portal because everything they saw was personalized with SAP data.

Since Parker had already built out all that data and logic in SAP ERP, it made no sense to rebuild it in the new B2B portal (or in a separate integration platform).

If Parker Corporation was going to replace their old portal, the new solution had to include SAP integration.

“Our motto is, ‘If you can do it in SAP, that’s where it should stay’. We wanted our B2B portal to be a reflection of our SAP system, not a recreation of it. And we wanted a vendor that shared our philosophy.”

–Jane Mascia, Senior Staff Business Process Analyst

Cloud-Based Rather Than On-Premises Hosting

Having worked with on-premises solutions, Jane knew the challenges of this software delivery model. She made a firm commitment that the new B2B portal would be cloud-based. This would ensure that Parker didn’t have to worry about hosting, security, or version upgrades.

A Right-Sized Solution With A Fast Implementation

Parker wasn’t looking for bells and whistles (other than a robust SAP integration). They didn’t want to pay for unnecessary functionality, and they didn’t want to waste time in the project phase. Their ideal solution would provide only what their distributors needed—and it would launch fast.

The Search For A Vendor

Jane explained the company’s search for a solution. “Initially, we considered Hybris and several other solutions recommended by Gartner and Forrester, but all of them were overkill for what we needed. Plus, most of the options we found would have required significant website customizations to mimic, or duplicate, what we had already built in SAP.”

As Parker discovered, the market doesn’t offer many options for companies that need lean, powerful B2B portals with SAP integration. Since most B2B eCommerce platforms were originally built for B2C, they offer plenty of robust B2C functionality—but they struggle with the complexities of manufacturers’ transactions.

“All of the other solutions we reviewed required a huge dollar investment and more than a year to implement. We just couldn’t see the ROI with those other vendors. The projects were too long, too complex and too expensive.”
–Jane Mascia, Senior Staff Business Process Analyst

Why Parker Chose Corevist

Corevist Commerce Cloud was a perfect fit for Parker. Our prebuilt SAP integration, included in the platform, meant that Parker could maintain the high level of personalization that their distributors enjoyed in the old portal. It also meant the company could keep all business data and logic where it belonged—in SAP. Parker wouldn’t take on unnecessary technical debt.

“Corevist aligned with us on several different levels. Their SAP integration philosophy matched ours. They had the feature set and implementation timeframe we needed. And their sales people were easier to work with than the other vendors we evaluated.”

—Jane Mascia, Senior Staff Business Process Analyst

THE SOLUTION

Corevist Commerce Cloud For Deep Personalization Through SAP Integration

Jane chose Corevist Commerce Cloud to meet (and exceed) the bar the company had set with their old B2B portal. Corevist’s deep SAP integration supported the complexity of Parker’s transactions and provided the personalization that distributors needed. Every user got the price and availability information they required to complete transactions. And when it came to post-order care, every customer could see their entire order and invoice history, plus real-time status updates for individual orders, shipments, and invoices.

With Corevist Commerce Cloud, Parer leveraged their existing SAP business data and logic in the portal. This saved them from duplicating and supporting all that complexity in multiple systems. Because Corevist Commerce Cloud integrates with SAP directly (and real in time), the solution just “works.” It always shows the right information to each logged-in user.

THE RESULTS

$1.2M Per Week Processed In The B2B Portal

Just a few weeks after launching Corevist Commerce Cloud, Parker was processing over $1.2M per week through the new B2B portal. Customers are praising the solution and placing bigger orders than ever with the easy bulk upload feature. For both Parker and their distributors, Corevist Commerce Cloud has been a huge win.

A Trusted Partner Maintaining Data Integrity Through SAP Integration

Parker knew it didn’t make sense to duplicate their investment in SAP ERP in another system. Since Corevist Commerce Cloud includes direct, real-time SAP integration, Parker launched the B2B portal they needed without increasing technical debt. Corevist upgrades, manages, and supports the B2B portal architecture from top to bottom. This means Parker didn’t have to bring on additional IT resources to run the new solution. The company can focus on its core business while Corevist keeps the B2B portal working smoothly.

“I would recommend Corevist without a doubt. They took the time to listen to us, answer our questions, and understand our requirements.”
—Jane Mascia, Senior Staff Business Process Analyst

SOLUTION USED:

Corevist Commerce Cloud

The Comprehensive B2B Portal You Need.

Empower your customers with self-service for every step of their journey.

Price and availability checks
Quote request and conversion to order
Online ordering by SKU number or CSV upload
Status checks for orders, shipments, and invoices
Full history of orders, invoices, and payments

Since Corevist Commerce Cloud is a managed solution with prebuilt SAP integration, your IT team can rest easy—both during the project, and after GoLive.

More Tips For B2B Success

Are You Hard To Do Business With?

Learn how to leverage SAP, hiring, and customer communication to create better experiences for customers.

Read Whitepaper

Get Buy-In For Your B2B Portal

Projects go smoothly when everyone’s aligned. Here’s how to identify key stakeholders and build consensus on your B2B portal project.

Read Whitepaper

Got questions?

We’ve got answers.
Ask a rep about our products, digital best practices, or whatever’s on your mind.

The post How Parker Thrilled Distributors With A New B2B Portal appeared first on Corevist.

How Axalta Consolidated 12 B2B Portals Onto 1 Platform

Corevist Marketing Team — Tue, 21 Jul 2026 13:39:15 +0000

IN-DEPTH CASE STUDY

How Axalta Consolidated 12
B2B Portals Onto 1 Platform

How do you slash your IT burden while creating a great customer experience?
This was Marion Röthgen’s challenge at Axalta Coating Systems.

Marion Röthgen, Manager eBusiness EMEA, has worked at Axalta Coating Systems since 2016. Her responsibilities include product management, sales, training and technical service, color management, hotline, eBusiness and other digital projects. She specializes in Agile project management using the Scrum method, particularly for eCommerce and webshops.

These experiences gave Marion a great foundation to lead Axalta’s eBusiness program. But there were still many challenges ahead.

Axalta Coating Systems is a world leader in coatings for vehicles, industrial applications, and refinishing. The company has over 150 years of experience in the industry, and their 13,000 employees serve over 100,000 customers who purchase from 50+ brands. They began selling online in 1998 and were running their fourth eCommerce platform when they came to Corevist.

THE PROBLEM

Disconnected ECommerce Stores Were Getting Unmanageable

Axalta Coating Systems used a leading eCommerce platform for 12 standalone storefronts around the globe. None of the eCommerce stores was integrated with SAP ERP, which meant that customers couldn’t see real-time pricing or product availability. They also couldn’t track or trace their orders and invoices. With this critical data missing, 95% of customers in EMEA were placing and tracking orders by phone. This created a frustrating customer experience and unnecessary cost for Axalta.

Marion needed to scale up Axalta’s online business to support additional brands and languages, which would mean a total of 18-25 storefronts. She also needed to provide an integrated customer experience in each portal—one that provided all the real-time SAP data that was missing. But the IT organization, which was solely responsible for eCommerce, couldn’t possibly add that many storefronts and integrate them all to SAP. Doing so would require 18-25 separate SAP integrations, and the IT staff had enough on their plates already.

REQUIREMENTS

Lean Architecture That Could Support Multiple Portals, Experiences, And Languages

Marion needed a platform that would support multiple portals, brands, and languages without the need for several custom SAP integrations. This was the only way she could expand Axalta’s digital business around the globe without a massive increase in IT staffing requirements.

But more specifically, that scalable SAP integration needed to deliver a great customer experience. Axalta’s customers needed comprehensive B2B functionality driven by their personalized data in Axalta’s SAP system.

Digital product catalog in their language
Real-time pricing driven by contract rules in SAP
Real-time product availability
Real-time order placement following SAP business rules
Real-time order tracking and shipment tracking
Real-time credit status
Full order history from SAP (including orders placed by phone and other methods)
Full invoice history and status from SAP

“We Wanted To Make Ordering As Fast, Easy And Flexible As Possible For Our Customers.”
—Marion Röthgen, Manager eBusiness EMEA

Why Axalta Chose Corevist

Corevist Commerce Cloud was a perfect fit for Axalta Coating Systems. Our templatized SAP integration architecture meant that Marion could solve the SAP integration problem once, then reuse that investment in a limitless number of B2B portals.

With the SAP challenge eliminated, Axalta could present numerous B2B portals around the globe with unique branding. There was no need to build a custom SAP integration for each portal.

Marion put it this way:

“With this new self-service web shop, our refinish and powder customers will find all the product information they need in one place, with real-time price information.”

THE SOLUTION

25 Unique B2B Portals Running On A Single, SAP-Integrated Platform

Marion chose Corevist Commerce Cloud to consolidate Axalta’s 12 storefronts to one platform and expand the total to 25 storefronts. With our real-time SAP integration and fast-loading interface, Marion empowered customers all around the globe to do business online in numerous branded B2B portals that all run on Corevist Commerce Cloud.

While the solution was a huge win at the global level, it’s also delivering the micro-experiences that every customer needs in their own language. Every user in every portal gets the price and availability information they require to complete transactions. And when it comes to post-order care, every customer can see their entire order and invoice history, plus real-time status updates for individual orders, shipments, and invoices.

All this information lives in Axalta’s SAP ERP system, and Corevist Commerce Cloud delivers it in numerous storefronts with unique branding and different languages. Because Corevist’s integration is direct and real-time, Axalta’s IT team didn’t take on any significant new responsibility. The Corevist portals just “work,” and they always show the right information to each logged-in user.

THE RESULTS

An End To Phone Ordering

With these powerful digital portals in place, Axalta has all but eliminated phone orders. This means a much better experience for customers, and a lower cost of order processing for Axalta.

In fact, it’s a huge step forward. Reps no longer have to spend the majority of their time answering mundane inquiries. This means they can focus on value-added activities and building relationships with customers.

Digital Revenue Up 206% Since Launch

Axalta has seen a huge impact from Corevist Commerce Cloud. Digital revenue is soaring, as customers around the globe can interact with the right brand in their native language. Given Corevist’s friendly pricing model, the company can continue to scale revenue efficiently.

A Trusted Partner Handling SAP Integration And B2B Portal Support

Marion knew that Axalta couldn’t take on any additional IT burden, and Corevist has relieved the company of this responsibility. Axalta’s IT team continues to support SAP ERP, and Corevist’s managed portal platform (plus included SAP integration) always displays the right data to the right user. With Corevist on their side, Axalta didn’t have to become a technology company—they can simply focus on their core business while Corevist supports their digital channels. That’s a huge win for Axalta and their customers.

“The Corevist application is extremely performant and reliable, service is fast, and communication is very good.”
—Marion Röthgen, Manager eBusiness EMEA

SOLUTION USED:

Corevist Commerce Cloud

Your smart path to B2B eCommerce mastery.

Corevist B2B Ecommerce offers our most sophisticated capabilities.

Rich product content in your catalog
Self-service product configuration
Credit card payment supported at checkout
Support for robust third-party integrations

Since Corevist Commerce Cloud is a managed solution with deep, prebuilt SAP integration, your IT team can rest easy—both during the project, and after GoLive.

Explore Corevist Commerce Cloud

More Tips For B2B Success

How To End Outdated Ordering Processes

How do you give customers a digital portal without taking on a huge IT project? Here are 9 key steps to take.

Read Whitepaper

Get Organizational Buy-In For Your B2B Portal

Projects go smoothly when everyone’s aligned. Here’s how to identify key stakeholders and build consensus.

Read Whitepaper

Got questions?

We’ve got answers.
Ask a rep about our products, digital best practices, or whatever’s on your mind.

The post How Axalta Consolidated 12 B2B Portals Onto 1 Platform appeared first on Corevist.

How InHealth Technologies Replatformed And Grew Revenue 20%

Corevist Marketing Team — Tue, 21 Jul 2026 12:17:31 +0000

IN-DEPTH CASE STUDY

How InHealth Technologies Replatformed And Grew Revenue 20%

A tiresome B2B ecommerce experience made it hard to place orders. Here’s how InHealth Technologies created a seamless customer experience and grew revenue on Corevist Commerce Cloud.

Verónica Beltrán, marketing manager, has worked at InHealth Technologies since 2012. Her responsibilities include customer relationship management, brand development, digital marketing, social media, and event planning and administration. She specializes in connecting customer needs with digital technologies to create and foster deep relationships with customers. B2B ecommerce is a key part of her mission to create phenomenal experiences for customers.

InHealth Technologies is a worldwide leader in the development, manufacture, and distribution of voice restoration and ENT products. As a business unit of Freudenberg Medical, InHealth Technologies has been dedicated to the voice restoration market for over 40 years. The company is an expert in product design that’s dedicated to patient health, safety, and comfort.

THE PROBLEM

Customers couldn’t trust the old B2B ecommerce store

InHealth Technologies had a B2B ecommerce solution built on a standalone platform that couldn’t share data in real time with SAP ERP. This isn’t surprising, as most B2B ecommerce platforms aren’t built on the foundation of an SAP integration. But it made life complicated for InHealth Technologies.

The old solution showed inventory availability, but customer service reps had to check SAP ERP for the truth and update this data manually. They were doing double work.

By the time a web order reached customer service, reps had to look in SAP to see if the product was actually available. If the product was available, they could process the order—but they had to go back to the ecommerce system and update inventory data there to align with what SAP showed.

If the product wasn’t available, they had to call or email the customer to let them know the product was on backorder.

Either way, InHealth Technologies’ customer service reps spent a lot of time on data entry that didn’t create extra value for customers. This drove up the company’s cost of order fulfillment.

Customers weren’t too pleased with this situation. Why couldn’t they get an immediate response on when their product would ship? Why did they have to follow up, on their own initiative, to get information that most companies provided automatically? It seemed odd to customers that they had to place an order, then call customer service to ask if the product was available.

Clearly, InHealth Technologies needed to solve their B2B ecommerce problem.

REQUIREMENTS

The new webstore had to leverage the company’s investment in SAP ERP

InHealth Technologies knew they needed to leverage their investment in SAP ERP for B2B ecommerce. The core issue with the old store was the fact that it created duplicate data and obscured the truth on product availability. The company committed to eliminating that issue with the new B2B ecommerce store.

The search for a vendor

The world of B2B ecommerce platforms isn’t terribly kind to companies that run on SAP ERP. While any platform can theoretically interact with SAP through middleware, that complex architecture creates many unforeseen problems. Ultimately, it can lead back to the same place where InHealth Technologies found themselves—with duplicate copies of business data in multiple systems, and no clarity for customers.

The alternative, a platform that’s built on SAP ERP integration, is actually pretty rare.

In fact, InHealth Technologies found only two vendors who offered a B2B ecommerce platform that included SAP integration. One of those vendors was Corevist.

Why InHealth Technologies chose Corevist

Another company in InHealth Technologies’ area also uses Corevist Commerce Cloud, and they kindly recommended the platform. This endorsement helped the company get to the next phase, in which they evaluated Corevist through direct interaction with us.

InHealth Technologies was pleased with Corevist’s communication. “Your team engaged in strong communication with us,” said Verónica Beltrán, marketing manager. “You came more prepared than the other vendor.”

Corevist’s deep knowledge of SAP

Corevist was especially prepared when it came to knowledge of SAP ERP. Verónica put it this way: “It was obvious that Corevist had a lot more experience with SAP than the other company that we evaluated. Our IT team advised us that Corevist was the best option. The other company didn’t offer as much communication in regards to working with SAP, or even launching the solution as a whole. We were left in the dark, but Corevist provided clarity and detail on working with SAP.”

Corevist’s SAP experience really emerged in the project phase. Verónica explained: “When we showed Corevist what we were working with in SAP, it was a little clunky because we were the first Freudenberg subsidiary to explore integrated B2B ecommerce. But Corevist guided our SAP team on optimizing our SAP configurations so they would work flawlessly with our new B2B ecommerce solution. That was a huge advantage to working with Corevist.”

“It was obvious that Corevist had a lot more experience with SAP than the other company that we evaluated. Our IT team advised us that Corevist was the best option.”

—Verónica Beltrán, Marketing Manager

THE SOLUTION

B2B ecommerce, built on the foundation of SAP integration

InHealth Technologies chose Corevist Commerce Cloud to deliver the best-in-class user experience that their customers needed. With our real-time SAP integration, rich product catalog, and customer-specific personalization, Corevist Commerce Cloud offered convenience and transparency that InHealth Technologies’ customers had never had before.

All Corevist Commerce Cloud solutions are managed and cloud-hosted, meaning that the company didn’t take on any significant new IT responsibilities. With Corevist monitoring, supporting, and upgrading the solution regularly, InHealth Technologies could rest well at night, knowing they were in good hands.

A powerful project methodology

Verónica spoke highly of Corevist’s leadership in the implementation process. “I loved the fact that Corevist took the time to help us on the marketing side. They also worked with our customer service group to determine the webstore processes and how they would interact with SAP. This can be confusing, especially when you’re dealing with SAP, and everyone has different job functions and levels of access. Corevist really took the time to learn what each person did and what role they should have in the project.”

A partner who has InHealth Technologies’ back

Here at Corevist, we’re known for monitoring our clients’ SAP systems with unusual dedication. InHealth Technologies is no exception. “A few times, we had an SAP-side issue, and Corevist let us know first,” Verónica said. “They were on top of it. By the time we got to work, we had messages from Corevist explaining what was going on and advising us how to address it. That was incredible. We’ve never experienced that before.”

THE RESULTS

20% revenue growth

Corevist Commerce Cloud provided a significant upgrade for InHealth Technologies’ customers, and customers responded with their corporate wallets. Easy product browsing, plus the assurance that each customer saw the right inventory and pricing in B2B ecommerce, combined to drive customers to spend more in the webstore.

The company’s revenue growth was a huge win. Not only did it help the bottom line, but it proved that InHealth Technologies had aligned their customer experience around customer needs. The company conquered the challenges surrounding product availability and transparency. In so doing, they cemented their value as a trustworthy supplier. This fact—the strengthening of customer relationships—is the true value behind the 20% revenue growth statistic.

Self-service tracking for orders and invoices

Not every B2B ecommerce platform can provide real-time access to customer account data from the seller’s SAP ERP system. With Corevist Commerce Cloud implemented, InHealth Technologies’ customers can access tons of information within the B2B ecommerce portal—even for orders that weren’t placed through B2B ecommerce. Whatever account data they have in SAP, they can see it in Corevist. This includes:

Order history and status (orders from any channel)
Shipment history, status, and tracking numbers (integrated to all major carriers)
Invoice history and status
Real-time credit status

“We’re encouraging customers to look up tracking numbers and invoices,” Verónica said. “That’s all possible now. Customers who had used the old store are telling us, ‘I love this. I don’t have to call to get information. I can get it 24/7.’ That’s a huge win for customers—and for us.”

Support for mobile sales reps

Customers aren’t the only ones who benefit from the new solution. The company’s traveling sales reps have started using the B2B ecommerce solution to place orders on behalf of customers. Instead of calling customer service and getting in line to place the order, sales reps just access B2B ecommerce on their mobile device. Not only can they place orders for their assigned customers, but they can easily check real-time inventory to give customers accurate information.

Streamlined customer service operations

The solution has had a major impact on InHealth Technologies’ operations. “It’s awesome to program pricing in SAP and see it magically appear in the webstore,” Verónica said. “I don’t have to program it in two systems. I know it’s integrated in real time. And of course, availability in the webstore is always real-time.”

Pricing isn’t the only procedure that’s been simplified. “We just increased our freight costs,” Verónica explained. “I simply program them into SAP, and the new freight costs are reflected in the webstore immediately. That’s a great experience for me. I have a clean process instead of the clunky Volution workflow. I no longer have to update pricing and freight charges in two places.”

In addition, customer service reps no longer have to pull web orders from B2B ecommerce and check them against SAP before fulfilling them. The webstore shows real-time inventory, and when a customer places an order, the order posts instantly to SAP. Available inventory gets allocated to that customer and their order automatically, meaning customer service reps no longer have to act as a go-between. They pull orders directly from SAP, since Corevist posts them there instantly.

With more time on their hands, reps can focus on value-added activities, building relationships with customers and advising on product choices.

Streamlined customer service training

The new B2B ecommerce solution has even simplified the company’s training processes. Verónica put it this way: “It’s so easy to train new employees in customer service. We just explain how SAP interacts with the webstore, and it all makes sense. Our reps don’t have to do that double work anymore. Before, we didn’t even want to talk about the webstore during training. It was just so outdated and clunky.”

“I compared our performance on the old store vs. Corevist Commerce Cloud. We increased our B2B ecommerce revenue 20%. Our demographic is older patients, not young patients who are tech savvy. The fact that they’re willing to transition from emailing orders to using the website says a lot.”

—Verónica Beltrán, Marketing Manager

SOLUTION USED:

Corevist Commerce Cloud

Your smart path to B2B eCommerce mastery.

Corevist Commerce Cloud offers our most sophisticated capabilities.

Rich product content in your catalog
Self-service product configuration
Credit card payment supported at checkout
Support for robust third-party integrations

Since Corevist Commerce Cloud is a managed solution with deep, prebuilt SAP integration, your IT team can rest easy—both during the project, and after GoLive.

Explore Corevist Commerce Cloud

Go Deeper With Supplemental Content

How To End Outdated Ordering Processes

How do you give customers a digital portal without taking on a huge IT project? Here are 9 key steps to take.

Read Whitepaper

Get Organizational Buy-In For Your B2B Portal

Projects go smoothly when everyone’s aligned. Here’s how to identify key stakeholders and build consensus on your B2B portal project.

Read Whitepaper

Got questions?

We’ve got answers.
Ask a rep about our products, digital best practices, or whatever’s on your mind.

The post How InHealth Technologies Replatformed And Grew Revenue 20% appeared first on Corevist.

How Emmerson Packaging Solved The Integration Problem For A Great Customer Portal

Corevist Marketing Team — Tue, 21 Jul 2026 10:55:01 +0000

IN-DEPTH CASE STUDY

How Emmerson Packaging Delighted Customers
With Self-Service

How do you eliminate complexity and expensive manual work in customer service?
This was Carey Leaman’s challenge at Emmerson Packaging.

Carey Leaman, ERP program manager, has worked at Emmerson Packaging in numerous capacities since 2014. As Business Change Leader, she directly influenced the company’s digital transformation. Before that, her time as Customer Service Manager provided a first-hand understanding of the challenges faced by reps and customers.

These experiences gave Carey a rock-solid foundation for the B2B portal project. Yet there were still plenty of challenges ahead.

Canadian-based Emmerson Packaging has served the flexible packaging industry for over 60 years. Founded in 1956 with 6 employees, Emmerson has now grown to more than 450 employees and has entered the third generation of family ownership. The company supplies premium flexible packaging to a range of industries across North America.

THE PROBLEM

ERP Migration Ended Self-Service For Customers

Emmerson had used an industry-specific ERP for years, but it was time to migrate to a more robust solution. SAP ECC 6.0 would support Emmerson’s newer, more complex processes, but it meant shutting down the company’s home-grown customer portal, which had supported inventory inquiries and stock releasing through a custom ERP integration.

Emmerson couldn’t justify the cost and risk of building an all-new SAP-integrated portal from scratch. This meant their customers lost the ability to do business with the company online. Now customers started calling customer service with all kinds of questions.

Where’s my order?
What’s the status of my order?
Which products have been produced?
When am I going to get them?
How much stock is still in the warehouse?
How much stock did I release to my previous order?
Do I need to place another order to meet my production quota?

Static customer portal and additional CSRs didn’t solve the problem
Emmerson wanted to get their customer portal right, so they pursued interim solutions while researching their long-term options. Emmerson nearly doubled their customer service department to keep up with the inquiry volume, but this made life more complicated for customers, and it increased Emmerson’s cost of doing business.

The company also launched an external website that displayed static data from SAP ERP. Each customer could see their personalized data, but the information was updated only once a day, so it became obsolete within hours or minutes.

Only a few customers used the system, and everyone had to “fly blind” when doing business with Emmerson. Without access to 100% accurate real-time data for their orders (including inventory, invoices, and shipping reports), customers still had to call customer service any time they needed information.

Emmerson looked for a vendor to integrate the site to SAP in real time, but they couldn’t find one.

Carey Leaman, ERP program manager, had all the data that customers needed in SAP ERP. The challenge was to find a customer portal solution that would let customers interact with the right data, safely and securely, in a friendly user interface.

REQUIREMENTS

Delighting Customers And Planning for The Future

The old portal made life easy for customers by showing them their personalized data from Emmerson’s ERP. At the very least, the new solution needed to hit the high bar that Emmerson had set for customer experience.

But a rudimentary integration wouldn’t do. Emmerson’s business processes are complex and fully built out in SAP ERP. In particular, the portal solution had to support Emmerson’s warehouse stock release process, which allows customers to specify how to release their orders.

Emmerson wanted to take an iterative approach to the transition. (That’s a great fit for Corevist, by the way.) They planned to restore customer self-service for order tracking and invoices in the first rollout. In the second rollout, they would scale up to online ordering and stock releasing on the same platform. Ideally, launching online ordering wouldn’t require any additional infrastructure investment.

The Search For A Vendor

As you can imagine, Emmerson had a hard time finding a vendor who could deliver. The company evaluated several providers alongside Corevist, but no one else could meet their customers’ needs for real-time SAP data.

One vendor offered middleware that would extract inventory data from SAP and display it for customers. The vendor offered to build out more “information packs” like inventory, but each project was expensive, and none of the data came directly from SAP in real time. While the solution promised the right data, it couldn’t show it at the right time. Latency problems would render the software useless for customers who needed to see everything in real time.

Emmerson was getting frustrated.

“We said, wait a minute. We bought an integrated ERP. It doesn’t make sense to add middleware—That’s way too complex. There must be a better way.”

—Stephen Slauenwhite, Chief Financial Officer

Why Emmerson Chose Corevist

When Emmerson found Corevist, they were delighted.

Stephen Slauenwhite said, “Corevist was music to our ears. Everything coming out of SAP was live in real time. If a client checked the portal again 10 minutes later, they would immediately see any updates that had happened while they were away. Our old portal was only updated every 24 hours.”

Slauenwhite also appreciated Corevist’s implementation philosophy. “Frankly, you and your team should take a huge bow for this,” he said. “Everyone else we dealt with said, ‘Sure, we can do that customization, for a fee.’ Your team said, ‘Why would you want to do that? You shouldn’t.’ Your team challenged us not to customize everything. I’ll tell you, you’re the first company on our journey that ever pushed back and said, ‘I don’t know why you guys are complicating this. Go live with everything that’s already there.’”

THE SOLUTION

Phase I: Customer Portal Integrated To SAP

Emmerson chose Corevist Order Tracking to restore self-service to their customers. With our real-time SAP integration and fast-loading interface, Emmerson empowered customers to track orders and invoices online.

This was a huge win for the company. They reduced the call load on customer service, while Carey’s IT team didn’t have to take on any new responsibility. SAP specialists could continue maintaining SAP ERP as they always had. Corevist’s direct integration would automatically display the right SAP data in the portal for every logged-in customer.

Phase II: Online Ordering And Stock Releasing

In Phase II (planned), Emmerson will upgrade to Corevist Grow. This rollout will take customer experience to a whole new level with online ordering capabilities
—something they had never before offered. Customers will gain the ability to place orders online, release stock from the warehouse, access personalized catalogs and price lists, and place repeat orders. Every logged-in customer will get real-time SAP data for things like inventory availability, contract pricing and alternative units of measure.

THE RESULTS

Customer Service Burden Slashed By 97%

Emmerson has seen a huge impact already. One customer service rep was spending 16 hours per week answering questions from a major account. After launch, the rep only spent 30 minutes per week—a 97% decrease.

This is a huge step forward for reps. They no longer have to spend the majority of their time answering mundane inquiries. This means they can focus on value-added activities and building relationships with customers.

A Clear Roadmap For Continuous Improvement In Customer Experience

Emmerson has also established a clear path forward in the digital age. With customers’ digital needs constantly evolving, it’s easy to fall behind or get locked into a software solution that can’t keep up.

Emmerson has future-proofed their digital customer experience. With their next rollout offering self-service ordering (with full support for Emmerson’s complex processes), the company has a phenomenal roadmap for improving customer experience and cutting costs.

“Selecting Corevist as an SAP-centered solution is a true win for our business and our customers so far—and this is just the beginning! Having live access to their entire account portfolio enables our customers to trust the information they are seeing. They can self-serve immediately and export data to analyze further as required.”
—Carey Leaman, ERP program manager

SOLUTION USED:

Corevist Order Tracking

The Self-Service Customer Portal You Need.

Give your customers a B2B portal that answers every question.

Where’s my order?
Did my quote get approved?
Where’s that shipment?
Did we pay our last invoice?

Self-service will transform your operations. Customers will love doing business with you, and you’ll give your reps more bandwidth. You can get Corevist Order Tracking in 30 days. Since Corevist Commerce Cloud is a managed solution with prebuilt SAP integration, your IT team can rest easy—both during the project, and after GoLive.

Explore Order Tracking

More Tips For B2B Success

How To End Phone, Fax, And Email Ordering

How do you give customers a digital portal without taking on a huge IT project? Here are 9 key steps to take.

Read Whitepaper

Get Organizational Buy-In For Your B2B Portal

Projects go smoothly when everyone’s aligned. Here’s how to identify key stakeholders and build consensus on your B2B portal project.

Read Whitepaper

Got questions?

We’ve got answers.
Ask a rep about our products, digital best practices, or whatever’s on your mind.

The post How Emmerson Packaging Solved The Integration Problem For A Great Customer Portal appeared first on Corevist.

How Pari Empowered Customers And Eased The Burden On Reps

Corevist Marketing Team — Mon, 20 Jul 2026 17:22:49 +0000

IN-DEPTH CASE STUDY

How PARI Respiratory Empowered Customers And Eased The Burden On Reps

How do you launch a B2B portal that satisfies customers, reduces the customer service burden, and doesn’t create technical debt?

This was Dale Anderson’s challenge at PARI Respiratory.

PARI Respiratory is a leading manufacturer of respiratory therapy devices. The company produces nebulizer cups, inhalation devices, airway clearance devices, and other essential therapeutic products. Doctors, pharmacists, and patients have trusted the PARI brand for more than 100 years.

THE PROBLEM

Customers Didn’t Enjoy Placing 60% Of Orders Via Phone, Fax, And Email

PARI didn’t have a self-service option for order placement. Consequently, dealers and distributors had to place orders by phone, fax, and email. This process was inconvenient for customers. They had to put together their orders from print or digital product lists, then relay that information to a customer service representative.

Customers wanted a better way to order. They asked PARI to give them a self-service B2B portal for order placement and tracking. Dale Anderson, CFO, worked closely with marketing and sales to find a way forward.

The Burden Of Manual Data Entry Kept CSRs From Doing Higher-Value Tasks

The lack of a B2B portal had internal ramifications too. Dale also needed to free up PARI’s customer service staff from manual data entry. Between rekeying orders into SAP and answering routine inquiries about order status and invoices, customer service reps had no time for proactive support activities.

Clearly, Dale needed to find a B2B portal solution for PARI. The challenge was to get it integrated with SAP ERP. This was the system of record for all business data and logic, from products and pricing to orders and invoices. If PARI was going to move customer interaction to a self-service portal, that portal couldn’t create technical debt by duplicating everything in SAP. It would need a real-time integration.

First and foremost, we wanted to listen to our customers and make the ordering process more convenient. Second, we wanted to free our Customer Service Group from manual data entry so they could focus on more proactive support activities.”

—Dale Anderson, CFO

REQUIREMENTS

Data Harmony And Reduced IT Burden Through SAP Integration

PARI had experimented with an order management website for a large retail pharmacy customer. The site gave prescription patients an easy way to order refills online. However, the site couldn’t talk to SAP ERP. Orders went into a queue, and customer service reps had to type them into SAP. Ultimately, that site was just as inefficient as phone, fax, and email ordering.

Dale knew that SAP integration would be the key. However, PARI’s IT team, based in Germany, didn’t have a lot of bandwidth to dedicate to the project, so a custom SAP integration was out of the question. IT was also concerned about the integrity of SAP data and business processes. The portal couldn’t generate its own set of business data. PARI had tried that with the disconnected portal, and they weren’t doing that again.

“That site was our first attempt at online order management. It gave us a glimpse of what was possible. But we knew that before an order management site could really be successful, it had to be more comprehensive, and it had to connect with SAP.”

—Dale Anderson, CFO

The Burden Of Manual Data Entry Kept CSRs From Doing Higher-Value Tasks

Real-Time SAP Integration For Customer Experience

Dale knew that SAP integration was also important to create personalized customer experiences. If the B2B ordering portal was going to work for dealers and distributors, it had to provide the same personalized data that customers got over the phone. If it didn’t, customers would fall back on phone, fax, and email ordering—even though these processes were frustrating.

A Right-Sized Solution With A Fast Implementation

Dale wasn’t looking for a massive B2B eCommerce project. He needed to move fast, make life easier for customers, and keep SAP as the system of record. Therefore, PARI’s ideal solution would provide only what their dealers and distributors needed. And it would launch quickly under an agile methodology.

Why PARI Chose Corevist

Corevist Commerce Cloud was a perfect fit for PARI. Our prebuilt SAP integration, included in the platform, meant the company could give customers a beautiful B2B portal without duplicating all the value of SAP in another system. Our integration also empowered PARI to offer a high level of personalization within the new B2B portal. With Corevist automatically displaying the right data to each customer, every order would post to SAP without errors.

“Corevist showed us how their cloud-based platform and agile project management process could get us online quickly. They also addressed our concerns about data security and business rule enforcement.”

—Dale Anderson, CFO

THE SOLUTION

Corevist Commerce Cloud For Deep Personalization Through SAP Integration

PARI chose Corevist Commerce Cloud for their new B2B portal. With Corevist’s deep SAP integration, PARI delivered the personalized data their customers needed in a B2B portal. Every experience is governed by the right business rules—every product, every customer, every time. From order tracking and invoices, to credit status and order placement, dealers and distributors get everything they need to do business with PARI.

With Corevist Commerce Cloud, PARI leveraged their existing SAP business data and logic in the portal. This saved them from duplicating and supporting all that complexity in multiple systems. PARI’s IT team didn’t have to worry about the integrity of data or business processes. Because Corevist’s integration is direct and real-time, the B2B portal just “works.” It always shows the right information to each logged-in user, and every order posts flawlessly to SAP. There’s no need for manual callbacks to fix errors.

THE RESULTS

39% Growth In Digital Revenue

With a seamless online ordering experience (plus easy access to orders, line items, shipments, and invoices), PARI’s dealers and distributors got the B2B portal they requested. They’ve thanked PARI with healthy revenue growth and a 10.5% increase in AOV (average order value).

Customer Service Burden Reduced

As more customers came to the B2B portal to learn about products and place orders, they also discovered the easy order tracking capabilities of the portal. No one wants to make phone calls for routine inquiries, and as PARI’s customers discovered this functionality, they placed fewer calls to the customer service department.

Minimal Impact To German IT Team

“Our German SAP group is small and busy,” said Anderson. “They have to support PARI Global, not just the US. So, for this project to be successful, we had to use their time sparingly. Over the course of this project, I think Corevist had fewer than five phone calls with our SAP team. Aside from those calls, we were able to leave them alone so they could focus on other priorities.”

“We are extremely pleased with the outcome of this project. This could have been a story about competing interests and agendas, but it wasn’t. Our customers got the online ordering system they requested. Our customer service reps are now shifting their focus away from manual order entry. And, the entire project was completed with minimal disruption to our German SAP team.”

—Dale Anderson, CFO

SOLUTION USED:

Corevist Commerce Cloud

Your smart path to B2B eCommerce mastery.

Corevist Commerce Cloud offers our most sophisticated capabilities.

Rich product content in your catalog
Self-service product configuration
Credit card payment supported at checkout
Support for robust third-party integrations

Since Corevist Commerce Cloud is a managed solution with deep, prebuilt SAP integration, your IT team can rest easy—both during the project, and after GoLive.

Explore Corevist Commerce Cloud

More Tips For B2B Success

Are You Hard To Do Business With?

Learn how to leverage SAP, hiring, and customer communication to create better experiences for customers.

Read Whitepaper

Get Buy-In For Your B2B Portal

Projects go smoothly when everyone’s aligned. Here’s how to identify key stakeholders and build consensus on your B2B portal project.

Read Whitepaper

Got questions?

We’ve got answers.
Ask a rep about our products, digital best practices, or whatever’s on your mind.

The post How Pari Empowered Customers And Eased The Burden On Reps appeared first on Corevist.

How Oregon Tool Abolished Phone, Fax, And Email Orders On A Global Scale

Corevist Marketing Team — Mon, 20 Jul 2026 14:44:07 +0000

IN-DEPTH CASE STUDY

How Oregon Tool Abolished Phone, Fax, And Email Orders On A Global Scale

How do you end phone, fax, and email ordering around the globe–and grow digital revenue? This was Barry Brunetto’s challenge at Oregon Tool.

Barry began his tenure at Oregon Tool (formerly Blount International) in 1998, as VP of information systems. He has developed and executed a strategy to transform the information system department, information infrastructure, and business systems into an enabling force in the organization. To meet the key objectives of this strategy, he selected and implemented SAP throughout Oregon Tool’s world-wide locations.

Clearly, Barry had a rock-solid foundation to transform Oregon Tool’s customer experience. But there were still many challenges ahead.

Oregon Tool is a global manufacturer of precision cutting equipment for forestry, lawn and garden; farming, ranching and agriculture; and concrete cutting and finishing. Headquartered in Portland, Oregon, with a multinational manufacturing and distribution footprint, Oregon Tool sells its products in more than 110 countries under numerous brands. The company is the world’s #1 manufacturer of saw chain and guide bars for chainsaws and diamond saw chain for concrete and pipe, a leading manufacturer of agricultural tractor attachments, and the leading OEM supplier of first-fit and replacement parts.

THE PROBLEM

Customer Experience Lagging Behind The Competition

Oregon Tool needed to transform their customer experience. Their competitors already offered B2B customer portals, and Oregon Tool had no way to do business with dealers and distributors online. For both order placement and post-order care, the company relied on inefficient channels like phone, fax, and email. This problem was driving up the cost of order processing and customer service.

Oregon Tool’s executives knew they had an issue. They declared it a strategic priority to launch a series of B2B portals for dealers and distributors around the globe.

Barry Brunetto, VP IT, had all the data and logic he needed in SAP ERP to govern these B2B portals. But he faced two challenges.

Find a B2B portal solution that would integrate seamlessly with SAP for true self-service.
Find an efficient way to launch additional B2B portals around the globe.
Build, launch, and maintain these portals without creating any additional IT burden.

“Our Country Manager in Sweden really wanted to push web sales to his dealers. Every chance he could get, he was showing our CEO our competition’s websites. As a result, in order to stay competitive, we were given the green light to pursue a solution.”

—Barry Brunetto, VP IT

3 KEY REQUIREMENTS

1. Fast Launch, No Technical Responsibility, No New Headcount

As Barry investigated his options, he found he had only two basic choices. He could build a solution in-house, or he could launch a custom solution on an existing platform. But both scenarios would force Oregon Tool to take on responsibility for the B2B portal technology. Either way, he would need to hire more people in IT–and Oregon Tool would have to wait a long time to transform their customer experience.

Of course, the alternative to staffing is outsourcing. But Barry knew how technical debt arises when you hire a coalition of vendors to build a complex solution. The problem shouldn’t be that complicated–he just needed a B2B portal platform that made life easier for customers. Clearly, he needed to minimize the number of vendors that Oregon Tool would work with.

Given the team’s existing workload, a managed B2B portal solution would be ideal. If Barry could find a single vendor who combined that responsibility with ownership of the SAP integration, he would have a home run.

2. ECC Integration Included To Minimize New Work For IT

As with most manufacturers, Barry’s IT team had enough on their hands already. He needed to bring customer data to numerous B2B portals without introducing new technical debt or additional systems for his team to maintain. He needed a comprehensive, real-time SAP integration—one that didn’t introduce a third system between the portal and SAP.

But that wasn’t all. Barry also needed a roadmap for expansion.

3. A Roadmap For Expanding With New B2B Portal Functionality And New Sales Areas

Barry knew that baby steps were the way to go. His ideal B2B portal solution would offer a low-risk entry point to online customer interaction. If he could enable self-service tracking for orders and invoices, then add online ordering in a future rollout, he would have a great plan.

But Barry needed something else, too. Oregon Tool had numerous divisions around the globe, and leaders in those territories wanted in on the fun. That meant the B2B platform should allow Barry to launch new portals in new territories without reinventing the wheel.

THE SOLUTION

Rollout 1: Corevist Order Tracking For US Distributors

Barry chose Corevist Commerce Cloud to transform customer experience across the globe.

For his first rollout, Barry chose our Corevist Order Tracking package to bring self-service to Oregon Tool’s dealers and distributors in the US. We used our Agile implementation methodology to launch in <90 days. With our real-time SAP integration and fast-loading interface, Barry empowered customers to track orders and invoices online.

Corevist Order Tracking was a huge success for Oregon Tool. The executive team had identified customer self-service as a strategic priority, and Oregon Tool hit the ground running with Corevist Order Tracking. As customers adopted the portal to track orders and invoices, Oregon Tool went from digital bystanders to competitive players in 90 days.

What’s more, Barry delivered this new digital capability without increasing headcount or engaging multiple vendors. His SAP specialists didn’t get any new work—they simply kept maintaining SAP ERP as they always had. Our direct integration, included with Corevist Commerce Cloud, would automatically display the right SAP data in the portal for every logged-in customer. Barry’s IT staff didn’t have to do any additional work to make this happen.

Rollout 2: Corevist Grow In Europe And The U.S.

Corevist Commerce Cloud doesn’t only cover order tracking and invoices. It supports the entire OTC (order-to-cash) cycle for manufacturers. That includes online placement with direct posting to SAP ERP.

When you start with Corevist Order Tracking, it’s easy to add online ordering by upgrading to Corevist Grow. That’s exactly what Barry chose to do. He launched more B2B portals on Corevist Commerce Cloud in Europe–this time, including online ordering capabilities. He also upgraded the US distributor site to include online ordering. This brought web ordering to all of Oregon Tool’s distributors in the US and Europe. Now every logged-in customer gets the right pricing, real-time inventory availability, and real-time order posting to SAP.

Subsequent Rollouts: Global Expansion On Corevist Commerce Cloud

After the great success of online ordering in the US portal, Oregon Tool brought its entire global business onto Corevist Commerce Cloud. The company rolled out localized B2B portals in the UK, Russia, Brazil, Japan, and Canada–in addition to two more US portals for specific brands. With many wins under their belt, Oregon Tool upgraded their solution for robust, global B2B eCommerce.

The key to all this growth was the scalable, templatized SAP integration architecture that’s built into Corevist Commerce Cloud. Other software packages might require unique custom integrations for each portal, but Corevist Commerce Cloud is reusable by design. Oregon Tool’s SAP configurations made it easy to stand up additional integrated sites without a lot of heavy lifting.

“The solution is easy and quick to implement, with a great integration with SAP. The Corevist team provides great support and engagement on projects.”

—Barry Brunetto, VP IT

THE RESULTS

A 325% Increase In Digital Revenue

Corevist Commerce Cloud has had a tremendous impact on Oregon Tool’s business. With 12 B2B portals in 9 countries, Oregon Tool has fulfilled the executive team’s mandate to secure market share with digital experiences. Not only has digital revenue soared, but transactions are up 157%, while AOV (average order value) has risen 65%.

With Corevist’s deep SAP integration handling every customer action and inquiry, Oregon Tool doesn’t have to worry about dropped orders, missing pricing, or a lack of inventory transparency. What’s more, customer service reps don’t get called for routine inquiries, as Oregon Tool’s dealers and distributors are tracking orders and invoices on their own.

Barry embarked on a terrifying adventure as he digitized a customer interaction process that had never touched the web. But Barry was courageous, and his team rallied around him. Not only did he achieve digital fluency for Oregon Tool, but he did it at scale across numerous global divisions.

“For an SAP customer looking to do a B2B portal, I wouldn’t look any further than the Corevist solution. You are not going to do it any cheaper, it’s not going to get done any quicker, and you don’t have any heavy capital investments to make. It just works.”
—Barry Brunetto, VP IT

SOLUTION USED:

Corevist Order Tracking

Corevist Commerce: Built On SAP ERP

The Self-Service Customer Portal You Need.

Give your customers a B2B portal that answers every question.

Where’s my order?
Did my quote get approved?
Where’s that shipment?
Did we pay our last invoice?

Explore Order Tracking

More Tips For B2B Success

Are You Hard To Do Business With?

Learn how to leverage SAP, hiring, and customer communication to create better experiences for customers.

Read Whitepaper

Get Buy-In For Your B2B Portal

Projects go smoothly when everyone’s aligned. Here’s how to identify key stakeholders and build consensus on your B2B portal project.

Read Whitepaper

Got questions?

We’ve got answers.
Ask a rep about our products, digital best practices, or whatever’s on your mind.

The post How Oregon Tool Abolished Phone, Fax, And Email Orders On A Global Scale appeared first on Corevist.

How An F500 Pharma Company Scaled Up To Global B2B eCommerce

Corevist Marketing Team — Mon, 20 Jul 2026 11:07:49 +0000

IN-DEPTH CASE STUDY

How A Fortune 500 Pharma Company Scaled Up To Global B2B eCommerce

How do you replace an end-of-life B2B portal—then grow your program for global B2B eCommerce?
Here’s how a Fortune 500 manufacturer conquered the challenge.

Our client is a Fortune 500 manufacturer in pharmaceuticals. With annual revenue in the tens of billions USD (and tens of thousands of employees), the company is a world leader in their field. They’re experienced with B2B eCommerce and know what they want out of a global digital channel.

THE PROBLEM

Their Legacy B2B Portal Was No Longer Supported

Our client had a B2B portal for their customers, but the solution ran on SAP WCEM. SAP was sunsetting the solution, and it was time to pivot as the next chapter began.

While re-platforming presented a new challenge, it also gave our client an opportunity to address three major issues they’d experienced with WCEM:

A troublesome SAP ERP integration that had rendered the portal unusable
Site speed issues and lack of mobile friendliness
No SSO (single-sign-on) login

Our client knew they needed to find a fresh approach to B2B portals and eCommerce.

REQUIREMENTS

Real-Time SAP Integration To Drive Customer Personalization

Our client knew firsthand the importance of SAP integration. The WCEM portal couldn’t provide reliable data from SAP ERP, which hampered customer experience and personalization. Since the company already had all the data and logic they needed in SAP ERP, it made no sense to rebuild it in the new B2B portal (or in a separate integration platform). The new solution had to include SAP integration.

Highly Performant, Mobile-Friendly Interface

Our client vowed to create a better experience for customers—one that worked on any device and loaded fast. A templatized look and feel was just fine, as all users would be known customers, and the portal would sit behind a login. The experience just had to be intuitive, functional, mobile-ready, and fast.

Easy Adoption For Sales Reps And Customers

Our client knew that B2B eCommerce adoption might be a challenge for some long-time customers. Self-service would ultimately offer a better customer experience (not to mention lower costs), but some customers might need a human touch to help them make the transition.

Our client planned to onboard sales reps first, get them excited about the portal, then task them with onboarding customers. That meant the B2B eCommerce solution had to work for both user types, offering functionality like customer account selection and on-behalf-of ordering.

Ready For SSO Integration

SSO (single-sign-on) integration is a must-have for sales reps. It was inconvenient for them to log into the company’s CRM and B2B portal on separate screens with separate usernames and passwords. SSO would be key to turning sales reps into evangelists, and the whole customer onboarding plan depended on passionate sales reps.

Lean, Scalable Architecture For Efficient Global Rollout

After sales reps onboarded customers to the first portal, our client planned to scale their solution globally with multiple spinoff sites. They didn’t want to build and maintain separate SAP integrations for each site, as that would be a serious burden. Their ideal solution would include a scalable SAP integration architecture.

Why This F500 Pharma Company Chose Corevist

Our client evaluated several solutions, but they couldn’t find anything that met their integration requirements, fit their budget, and offered a clear path for scaling across the globe without significant duplicate investments.

Corevist Commerce Cloud was different. With comprehensive, real-time SAP integration included out of the box, Corevist was flexible enough to start as a web portal for sales reps, then scale up to customer-facing B2B eCommerce in multiple geographies when the time was right. All along the way, our client wouldn’t take on unnecessary technical debt.

THE SOLUTION

Corevist Commerce Cloud–Deep Personalization Included Through SAP Integration

This Fortune 500 company chose Corevist Commerce Cloud to deliver the great customer experience and deep personalization (through SAP integration) that were lacking in their old B2B portal. Corevist’s comprehensive integration supported the complexity of their transactions and provided the personalization that customers needed. Every user got the price and availability information they required to complete transactions. And when it came to post-order care, every customer could see their entire order and invoice history, plus real-time status updates for individual orders, shipments, and invoices.

With Corevist Commerce Cloud, this Fortune 500 company leveraged their existing SAP business data and logic in the portal. This saved them from duplicating and supporting all that complexity in multiple systems as they grew their global B2B eCommerce program. And because Corevist Commerce Cloud integrates with SAP directly (and real in time), the solution just “works.” It always shows the right information to each logged-in user.

THE RESULTS

Rising Revenue And Conversion Rates Among Reps And Customers

Our client saw growth every time we rolled out Corevist Commerce Cloud in a new geography. While different cultures, audiences, and roles influence the statistics, one trend shows across them all: B2B eCommerce has increased the value that our client offers their customers.

Key stats, quarter-over-quarter for the first 6 months after each rollout:

+25% sales from German sales reps
+11% sales from Dutch customers
+25% conversion rate from UK customers
+93% conversion rate from US customers

A Trusted Partner Maintaining Data Integrity Through SAP Integration

Our client knew it didn’t make sense to create duplicate SAP integration solutions for each B2B eCommerce store around the globe. Since Corevist Commerce Cloud includes scalable, real-time SAP integration, our client launched the global B2B eCommerce program they needed without increasing technical debt. Corevist upgrades, manages, and supports the B2B eCommerce architecture from top to bottom. Our client didn’t have to bring on additional IT resources to run the new solution. The company can focus on its core business while Corevist keeps the B2B portal working smoothly.

SOLUTION USED:

Corevist Commerce Cloud

THE PROBLEM

Your smart path to B2B eCommerce mastery.

Corevist Commerce Cloud offers our most sophisticated capabilities.

Rich product content in your catalog
Self-service product configuration
Credit card payment supported at checkout
Support for robust third-party integrations

Since Corevist Commerce Cloud is a managed solution with deep, prebuilt SAP integration, your IT team can rest easy—both during the project, and after GoLive.

Explore Corevist Commerce Cloud

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The post How An F500 Pharma Company Scaled Up To Global B2B eCommerce appeared first on Corevist.

Case Study | Mannington Mills

Corevist Marketing Team — Fri, 17 Jul 2026 15:07:59 +0000

CASE STUDY | MANNINGTON MILLS

An Amazon-style experience for dealers & distributors

How Mannington Mills launched Corevist Commerce and grew online revenue 150%.

Results powered by Corevist Commerce:

0+150%

Monthly eCommerce Revenue

0+133%

Monthly eCommerce Sessions

0+145%

Real-time inventory lookups

CLIENT: Mannington Mills

Industry: Flooring manufacturing
Annual revenue: $500m-$1b
Employees: 1001-5000

Requirements: Amazon-style UX + SAP ERP integration

Mannington Mills is one of the world’s leading manufacturers of flooring materials. The company maintains a strong, diverse portfolio, selling to two primary segments:

Residential–Dealers who sell directly to consumers.
Commercial–Contractors who purchase flooring materials for commercial projects.

Mannington began their eCommerce journey with Corevist Self Serve Ordering, our B2B portal solution that supports SKU-based order entry (but does not include a catalog).

Now Mannington wanted to create a flexible, Amazon-style eCommerce experience with rich content, browsing, and more—while staying on Corevist’s flexible, SAP-integrated commerce platform.

Corevist solution implemented:

Corevist Commerce suite with 2 catalogs in one storefront
Amazon-style UX with rich content, intelligent search, mobile readiness, & more

Full integration to SAP
Easy real-time inventory lookup
Personalized pricing
Alternative units of measure

Transitioning 2 market segments to B2B eCommerce

For both market segments (Residential and Commercial), Mannington wanted to drive greater adoption of their Corevist solution and reduce or eliminate phone/fax/email ordering.

The key, Mannington believed, was to expand their Corevist solution by adding an Amazon-style catalog with rich content. This would allow customers to browse and find the products they wanted, whereas previously, customers had to punch in SKU numbers to place orders via Corevist Self Serve Ordering.

John Campbell, Sr. Manager of Customer Technology Strategy, also wanted the ability to upsell and cross-sell to customers. Within both the Residential and Commercial businesses, cross-sell/upsell would empower Mannington to drive eCommerce adoption and reduce high-cost order entry channels like phone, fax, and email.

Mannington Mills’ requirements:

Amazon-style user experience for B2B eCommerce
Flexibility to support 2 distinct market segments
SAP ERP integration included to eliminate data duplication
Real-time SAP inventory lookup capability
Easy ordering by catalog browsing and/or SKU-based order entry
Personalized pricing rules honored from SAP
Alternative units of measure supported

Why Mannington expanded Corevist

Corevist Commerce: Amazon-Style UX, Built On SAP ERP

Corevist Commerce offers the seamless UX which B2B buyers expect in the age of Amazon. It’s built on the same SAP integration architecture as all our solutions, which means you can start with functionality like Self Serve Ordering, Bill Pay, or Order Tracking, then expand to Corevist Commerce when you’re ready.

Of course, you can also launch Corevist Commerce immediately, without an intermediary step, and give your users rich content, intelligent search, product comparison, cross-sell/upsell, and more. The point is finding a flexible path that works for your business.

“We knew that Corevist Commerce would deliver the Amazon-style UX we needed with real-time SAP data. And we knew that data would be tailored to our exact needs.”

–John Campbell,

Sr. Manager of Customer Technology Strategy

Why Bell and Howell chose Corevist

Corevist Commerce: Built On SAP ERP

Corevist Commerce honors all relevant SAP business rules in the web channel.

For Bell and Howell, that meant no additional data maintenance beyond what the IT team was already doing. If the team made a change to relevant business rules in SAP, those changes would appear instantly in Corevist Commerce.

That’s because Corevist acts as a window into your SAP ERP system. Your dealers, distributors, and internal users can process orders instantly, interacting with SAP in a safe, secure environment.

“When it comes to online shopping, people have come to expect an Amazon-like experience.
But because B2B rules and contract-negotiated terms are so complex, creating a B2C experience can be difficult,
if not impossible, without real-time SAP integration. Corevist has helped us create that great B2C user experience,
and improve our operational efficiency at the same time.”

James Feely

VP and GM of Service Solutions

Corevist Features Essential to Mannington Mills:

B2B commerce platform with Amazon-style UX, full SAP integration included
All relevant SAP business rules honored in eCommerce (including complex pricing)
Instant inventory lookup with real-time SAP data
Flexible architecture to support both segments (Residential and Commercial)
Support for alternative units of measure

Fluid personalization through SAP integration

Because Mannington already relied on Corevist’s SAP-integrated architecture for SKU-based order entry, it made sense to expand the solution to our full suite, Corevist Commerce. That way, Mannington could maintain the powerful SAP integration which they’d come to rely on while adding the rich content and Amazon-style user experience which both market segments needed.

Because each Corevist Commerce user is mapped to a sold-to (customer account) in SAP, that user experiences their personalized SAP business rules in eCommerce. They automatically see the pricing associated with their account in SAP, as well as any personalized ATP (inventory) rules, SKU permissions, minimum quantities, and more.

That’s how Corevist’s SAP integration empowered Mannington to offer the eCommerce UX which their dealers and commercial buyers needed.

Prioritizing value through
Corevist’s Agile rollout methodology

Corevist’s Agile rollout methodology:

Oriented around the voice of your customers
Iterative approach prioritizes critical functionality for go-live
Gains essential early buy-in from internal users like Sales, Customer Service, etc.

Mannington set an aggressive but attainable goal for their web channel: Ultimately, they wanted to get 10% of their total business through Corevist Commerce. To achieve that, the upgrade of their Corevist solution would have to center on the voice of the customer.

Corevist’s agile, customer-centric rollout methodology was a perfect fit.

Across a series of focus groups, Corevist demonstrated the new eCommerce solution and asked Mannington’s real dealers and commercial buyers a provocative question: “Why can’t we put this into production today?”

This question helps us uncover the things your dealers & distributors actually want in an eCommerce solution. It’s how we ensure that Corevist delivers the things your users need, no bloat included.

PHASE 1

Within 48 hours of gaining VPN access, we have a working demo connected to our clients’ real-time SAP data. Then, we schedule a 2-Day Project Initiation Workshop, where we review the site together with clients to gather a list of modifications that need to be made prior to the first Focus Group.

PHASE 2

Between the workshop and the first Focus Group, we make configuration changes and customizations that were documented at the kickoff. The time between project start and the first Focus Group is often as short as two weeks.

PHASE 3

At every Focus Group we ask, “Why can’t this go live today?” Every time we ask, we uncover a list of reasons. Those reasons become the Change Request Log in our online collaboration portal. We repeat this process, with additional Focus Groups as needed.

PHASE 4

Client Testing, occurs concurrently with later rounds of customizations and typically takes 3-5 weeks.

RESULTS:

0+150%

Monthly eCommerce Revenue

0+133%

Monthly eCommerce Sessions

0+145%

Real-time inventory lookups

Corevist solution implemented:

Corevist Commerce suite with 2 catalogs in one storefront
Amazon-style UX with rich content, intelligent search, mobile readiness, & more
Full integration to SAP
Easy real-time inventory lookup
Personalized pricing

Key customization:

Alternative units of measure

Mannington’s upgrade from SKU-based order entry to the full Corevist Commerce suite was a smash hit with customers. The seamless browsing and purchasing experience made it easy to buy exactly what customers needed, and cross-sell/upsell capabilities helped Mannington drive a massive revenue increase.

Due to Corevist’s modular structure, the eCommerce cart, order tracking, and invoice portions of the solution were familiar to established users. This made it easy for them to embrace the upgrade and start taking advantage of the new Amazon-style catalog.

“Now that we’ve launched full-catalog eCommerce, it feels amazing. Our customers enjoy a rich user experience that stands with the best of B2C. We’re Easier To Do Business With, which means everyone wins.”

–John Campbell, Sr. Manager of Customer Technology Strategy

Ready to learn more?

Schedule a discovery call now.

The post Case Study | Mannington Mills appeared first on Corevist.

Case Study | Consumer Packaged Goods

Corevist Marketing Team — Fri, 17 Jul 2026 14:43:17 +0000

CASE STUDY | CONSUMER PACKAGED GOODS

Low Margins, High Growth

How a Fortune 1000 CPG manufacturer reinvested SAP maintenance savings in B2B eCommerce and grew eCommerce revenue 199%.

Results powered by Corevist Commerce:

0%

B2B eCommerce Revenue

0%

Growth in Transactions

0%

Growth In Order Status Lookups

CLIENT: Fortune 1000

CPG manufacturer

Industry: Consumer packaged goods
Annual revenue: >$4 billion
Employees: 5,001 – 10,000

Needed: B2B eCommerce for better margins and a competitive customer experience

Our client is a Fortune 1000 manufacturer of consumer packaged goods that produces household and specialty products under numerous well-known brands. The company faces formidable competition, and they have to keep margins low. Their competitive strategy revolves around increasing margins and investing those savings in marketing and innovation.

It’s a brilliant strategy. As we’ll see, it’s producing stunning results through the company’s global eCommerce presence.

Solution implemented:

Corevist Commerce

Amazon-style browsing with rich content, intelligent search, mobile readiness, & more
All relevant SAP business rules & personalization enforced in eCommerce

Full order tracking & history from all ordering channels
Self-service invoice payment & account management

Part 1: Using Reclaimed Margins to Innovate with Corevist Commerce

Several years ago, our client took a monumental step toward improving their margins. They chose to end their expensive SAP maintenance cycle and stabilize their SAP ERP system. They engaged our trusted partners, Rimini Street, to handle the ongoing maintenance of their stabilized SAP instance.

Before they launched Corevist Commerce, our client was processing roughly 7500 orders per year, all through phone, fax, email and manual entry into SAP. The company thrives on intelligent cost reduction, and they knew they needed to innovate with B2B eCommerce to reduce their order processing overhead.

With their SAP system stabilized and placed in the capable hands of Rimini Street, our client was ready to launch B2B eCommerce. But the solution had to be lean, efficient and scalable. It had to reflect SAP data and logic automatically, in real time, without a human touch.

That’s why the company chose Corevist Commerce.

Our client’s requirements:

Cloud-based B2B commmerce platform
SAP ERP integration included to facilitate hands-free order posting to SAP
Lean, efficient and scalable
Complex pricing rules honored from SAP
Easy, intuitive mobile experience

Why this manufacturer chose Corevist

Corevist Commerce: Built On SAP ERP

Corevist Commerce honors all relevant SAP business rules in the web channel.

For our client, that meant they could launch B2B eCommerce without scaling up the cost of data maintenance. Every order would process flawlessly, with all relevant business rules enforced from SAP.

That’s because Corevist acts as a window into your SAP ERP system. Your dealers, distributors, and internal users can instantly process 100% error-free orders, interacting with SAP in a safe, secure environment.

Want to learn more?

See how Corevist Commerce covers the entire customer journey with comprehensive SAP integration.

Take a Product Tour

First B2B eCommerce Project: Specialty Products Division

Requirements

As a first foray into SAP-integrated B2B eCommerce, our client chose to implement Corevist Commerce for their Specialty Products Division, which serves the farming industry with animal health products. This market presented unique challenges for Corevist and the manufacturer.

The B2B eCommerce store needed to suggest recently ordered items in a way that made them easy to order again.
The payments solution needed to book international orders instantly even though those shipments would have long lead times.
Customers needed the ability to pick up orders themselves from the nearest distribution center.
Customers needed accurate weight, size and shipping information before placing an order so they could avoid paying too much or too little for shipping.

A solution to each problem would help increase efficiency. Since cutting overhead is one of the prime reasons that manufacturers come to Corevist, we understood the business drivers behind these requirements — and we knew how to formulate a solution to each one.

What We Did

To help our client achieve greater efficiency in the end-to-end ordering process, we configured Corevist Commerce to solve these problems.

To assist with reordering (and maximize account value), the Corevist Commerce search window proposes recently ordered items that are tied to the customer’s account history.
To facilitate overseas shipments with long lead times, Corevist Commerce accepts credit card payments at the time of delivery creation.
To help farmers get product faster, Corevist Commerce allows them to place will-call orders and pick them up later at the nearest distribution center.
To help farmers avoid paying too much or too little for shipping, Corevist Commerce lets customers manage pallet size and container size during order placement. That way, customers get an accurate, real-time view of shipping charges before they place the order.

Second B2B eCommerce Project: EMEA Export Business

Our client’s Corevist Commerce initiative was such a success that the company chose to expand eCommerce. The new target was the company’s EMEA export business.

Requirements

Specialty Products, the first division to go live with Corevist Commerce, sells animal health products to farmers. The export business, on the other hand, is part of the Consumer Products division. It sells name-brand household products to countries outside the US. Margins are tight and competition from other big brands is tough.

For the EMEA export business, our client had specific requirements.

A lean, powerful B2B eCommerce solution integrated to SAP in real time.
Built-in support for the languages of the export territories.
An easy-to-use solution for smaller export customers who couldn’t justify investing in EDI.

What We Did

From our perspective, expanding Corevist Commerce to the EMEA export business was incredibly easy. Because our solution is built on a fully scalable architecture, we leveraged the B2B eCommerce integration to SAP that we’d already provided for the Specialty Products division. This saved our client from investing in a redundant integration. The integration is one half of the Corevist Commerce picture, and there was no need to rebuild it.

The other half of Corevist Commerce is the customer experience that we present on the web. Since the EMEA export business and the Specialty Products division sell different product lines to different markets, we created a separate EMEA website to meet the needs of the export business.

Integrated to SAP in real time for 100% accurate personalization.
Supports the languages of the export territories.
Easy to use for smaller export customers who can’t justify EDI.

Prioritizing value through
Corevist’s Agile rollout methodology

Corevist’s Agile rollout methodology:

Oriented around the voice of your customers
Iterative approach prioritizes critical functionality for go-live
Gains essential early buy-in from internal users like Sales, Customer Service, etc.

Across a series of focus groups, we asked our client’s real customers a provocative question: “Why can’t we put this software into production today?” This question helps us uncover the things your dealers & distributors actually want in an eCommerce solution. It’s how we ensure that Corevist delivers the things your users need, no bloat included.

For our client, this focus group methodology was critical for defining priorities in the B2B eCommerce project. It ensured that we delivered exactly what customers needed.

PHASE 1

PHASE 2

PHASE 3

PHASE 4

Client Testing, occurs concurrently with later rounds of customizations and typically takes 3-5 weeks.

RESULTS:

0%

B2B eCommerce Revenue

0%

Growth in Transactions

0%

Growth In Order Status Lookups

Solution implemented:

Corevist Commerce

Comprehensive SAP integration included for cost savings and personalized customer experience
All relevant SAP business rules & personalization enforced in B2B eCommerce
Full order tracking & history from all ordering channels
Self-service invoice payment & account management

Remember how our client was taking orders strictly through phone, fax and email? Now, seven years later, Corevist Commerce handles 100% of orders. That represents an incredible cost savings. By automating the order entry and tracking processes with B2B eCommerce, our client achieved remarkable cost reduction in their customer service department.

Let’s look at the numbers:

Lifetime (June 2016 – May 2021)

64% conversion rate
43,453 transactions
637,400,247 units sold

Growth

First full month compared to most recent full month:

145% growth in transactions
199% growth in eCommerce revenue
21% growth in average order value
50% increase in self-service order placement
43% increase in self-service invoice checking
475% increase in self-service order status lookups

Ready to learn more?

Schedule a call

The post Case Study | Consumer Packaged Goods appeared first on Corevist.