Customers don’t want to pick up the phone. They want self-service.
Without easy access to order history and status, invoices, payments, and shipping status, customers have to pick up the phone or send an email to get routine updates. In the digital age, self-service portals offer a superior customer experience — plus they lower your cost to serve.
Yet a true SAP customer portal requires deep integration to SAP. That’s difficult to build in-house, let alone maintain.
Welcome to Corevist SAP Customer Portals.
Real-time SAP data for customers.
Corevist Customer Portals leverage your SAP data directly, in real time. Every user automatically gets an up-to-date, personalized experience — no batch updates or manual maintenance required. Because our managed portal solution includes prebuilt SAP integration, you can launch in 30 days.
✓ Day One Integrated. Our customer portal solutions include prebuilt, configurable SAP integration, so your customers get the real-time data they need.
✓ Launch it tomorrow. Our unique implementation methodology ensures your customers get critical functionality (and gives you a roadmap for the future).
✓ We’ve got your back. We manage your customer portal for you, including SAP integration, hosting, support, and growth consulting. We are your trusted advisors.
Customer portals are useless without real-time SAP integration.
If you’re going to reduce the burden on your Customer Service staff, your portal needs to provide all the information that customers can get over the phone. Order status, order history, invoices, credit status, shipments, tracking numbers—everything must come from SAP in real time.
That’s why Corevist Order Tracking includes deep, prebuilt integration to SAP. It’s how our customer portal solution delivers total personalization to every user, empowering them to manage their account through self-service.
Real-time price and availability checks driven by personalized SAP business rules
Real-time status for orders, shipments, and invoices, plus credit standing, directly from SAP.
Full order history from all channels (phone, fax, email, EDI, eCommerce), plus shipment and invoice history
Self-service invoice payments via ACH, credit/debit card, eCheck, and more (with real-time posting to SAP)
Our flagship product includes all the portal functionality of Order Tracking—PLUS B2B eCommerce. You can start with Order Tracking (launch in 30 days), then scale up when you’re ready. Corevist Commerce includes:
Personalized catalogs and picklists driven by SAP data
Why is SAP integration critical for customer portals?
Customers won’t use your portal without it.
Every day, we talk to manufacturers who’ve tried (and failed) to launch customer portals. They’ve chosen a solution with a great user interface but no capability of interacting with SAP in real time. Vendors have promised custom integration via batch-based architecture, but the solution can’t show real-time data—so customers simply abandon it.
If that describes your organization, you need to take action. Irritated customers will continue to call customer service for routine inquires, which drives up your cost to serve. If you’re going to transition to an SAP customer portal for self-service account management, your solution must include SAP integration from the start.
An SAP portal solution that customers will actually use.
The digital age has taught your customers to expect a portal with seamless self-service. They’ll abandon your customer portal if it doesn’t create confidence through transparent, accurate account information.
So what do your customers need in a portal?
They need real-time data straight from SAP for orders, invoices, and shipments. They need to know if an order is due to arrive on time, and they want to pay off invoices through self-service to keep their accounts in good standing. All that data and logic lives in SAP — which means your customer portal solution requires deep integration to SAP.
This is why we built Corevist.
Let’s make your customer portal “sticky.”
Customers won’t come back to your portal if it makes life harder. If they still have to call customer service to get answers to their questions, then the portal solution isn’t working.
This means your SAP customer portal must display real-time account data for every customer, including credit status, invoice status, and order history. Without total clarity in the portal, customers will still call Customer Service for account management questions. This drives up your cost to serve and renders your customer portal useless.
See the power of Corevist’s SAP customer portals.
Agricultural and forestry equipment manufacturer
Needed scalable B2B portal solution for SAP ECC 6.0
IT staff already at capacity
Blount International needed launch self-service portals for their customers, SAP integration included. Blount also wanted to scale up to B2B eCommerce on the same architecture—without adding any additional IT resources.
Corevist was the ideal fit. When Blount added B2B eCommerce functionality, they soon grew digital revenue 325%.