USE CASE

How to display the assigned sales rep to logged-in B2B eCommerce customers.

Drive Medical Design and Manufacturing is one of the fastest growing global manufacturers and distributors of durable medical equipment. The company markets and distributes its products to customers located throughout North America, Europe, Central America, South America, the Middle East and Asia.

The sales team is expanding to keep pace with rapid growth. As a result, sales reps sometimes get reassigned to different accounts.

Drive Medical wanted a simple way to provide logged-in B2B clients with the name, phone number and email address of their assigned sales rep.

We made the update in less than 2 hours.

  • SAP ECC
  • Magento Community Version
  • Display the assigned sales rep to logged in B2B customers
  • Queried SAP by the customer ID to find the sales rep by sold-to
  • If there was unique sold-to, then we queried SAP by the ship-to
  • Made a minor modification of the user interface for logged in B2B customers to display their assigned sales rep
  • Improved the online experience for logged-in B2B customers
  • Improved overall customer service and personalization

Learn More