Real-world examples of SAP B2B eCommerce
We provide cloud-based, real-time eCommerce integration for:
- SAP® ECC
- SAP® All-in-One
- SAP® R/3
- SAP® S/4 Hana
Our solution is not a stand-alone web channel. It’s a powerful tool that allows your customers to self-service their entire B2B relationship through your site – including order placement, status checks, document downloads, and bill pay — while giving them the impression that a friendly human being is in-between. Regardless of how orders were originally placed –by phone, fax, EDI, or online – your customers can access everything they need, in real-time, through your site.
Improve Customer Support
Our goal is to enable your site to process “hands free” transactions, wherever possible. But, for a variety of reasons, that’s not always possible. That’s why we watch for abandoned carts, error messages, credit issues and more. Then, we leverage your existing SAP® workflow rules to notify the appropriate people to handle these exception cases.
Below are specific examples of how we improve customer experiences with SAP®-integrated B2B websites.
Personalize your customers’ experience
In B2B relationships, you know a lot about your customers. You know their credit history, order history, warehouse locations, preferred payment and shipping methods, assigned sales reps and more.
Even if you manufacture and support multiple brands, your customers see the right products, with the right branding and contract pricing. They also see their preferred shipping methods, payment methods, and other preferences.
Below are just a few examples: