Real-world examples of SAP B2B eCommerce
We provide cloud-based, real-time eCommerce integration for:
- SAP® ECC
- SAP® All-in-One
- SAP® R/3
- SAP® S/4 Hana
Our solution is not a stand-alone web channel. It’s a powerful tool that allows your customers to self-service their entire B2B relationship through your site – including order placement, status checks, document downloads, and bill pay — while giving them the impression that a friendly human being is in-between. Regardless of how orders were originally placed –by phone, fax, EDI, or online – your customers can access everything they need, in real-time, through your site.
Improve Customer Support
Our goal is to enable your site to process “hands free” transactions, wherever possible. But, for a variety of reasons, that’s not always possible. That’s why we watch for abandoned carts, error messages, credit issues and more. Then, we leverage your existing SAP® workflow rules to notify the appropriate people to handle these exception cases.
Below are specific examples of how we improve customer experiences with SAP®-integrated B2B websites.